Job Description

• Implement HReasily customer service policy 
• Manage a team of customer service staff across the South East Asian region
• Provide product and customer support to customers within the service commitment levels 
• Provide online demo to potential customers 
• Communicate with customers by telephone, email, live chat and face-to-face
• Deliver a high standard of customer service 

Job Requirements

• Strong communication skills to provide a high level of support to customers and other professionals. 
• Good listening skills to understand customers' requirements and issues. 
• Good problem-solving skills
• Confidence, patience, tact, and diplomacy when dealing with difficult situations 
• Motivational skills and an ability to supervise and lead a team of customer service assistants 
• Creative thinking, to come up with new ideas to improve customer service standards 
• An ability to work well under pressure 
• Good organisational and planning skills to develop customer service policies 
• Good personal presentation, especially when working with customers face-to-face
•  A commitment to improve your own customer service skills on an ongoing basis. 

Additional Info