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Customer Success Executive

Operations and admin
Full-time
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KL Sentral, Kuala Lumpur

About The Job

We are looking for a motivated customer success individual who has strong communication skills, a passion for helping people, an interest in problem-solving. The individual can expect to work with our customers varying in size and industry by guiding them through HReasily software setup, tool training and initial payroll run. The individual should also have the passion in delivering a human and consultative support experience to our customers through creative problem-solving and a thorough knowledge of how the software works. The ideal fit would be an above-and-beyond teammate who will do whatever you can to make us a better team and keep customers engaged, knowledgeable, and productive.

If you are interested in working for the fastest-growing HR management platform in Singapore, this is the job for you. The ideal candidate should have prior experience in customer-facing role, the ability to manage multiple priorities while maintaining strict attention to details and open to learning about the interesting world of HR technology.

Responsibilities:

  • Serve as the contact point for our customers to ensure a successful onboarding process to the HReasily software to drive product adoption.
  • Being the trusted advisor by communicating thoughtful and customised solutions that help customers move forward yet grow their employees.
  • Manage simultaneous on-site and off-site software implementations for multiple customers.
  • Ensure all customers complete the required technical setup efficiently and in a timely manner.
  • Train and educate customers on how to effectively utilise HReasily tools on-site and webinar.
  • Partner with our customers to effectively resolve issues through chat, email and phone.
  • Answer how-to questions and help customers navigate a variety of tools within HReasily through research, troubleshoot and solve complex software issues.
  • Diagnose software issues and engage with our product and engineering teams using established processes.
  • Provide support and guidance to marketers, salespeople, and service professionals across our customer base that use the HReasily software.
  • An important source for information regarding the customer’s business needs and provide customer feedback to for instance product, engineering and sales.
  • Show composure,  resilience, and flexibility as customer needs evolve and case volume changes.


Job Requirements

  • A Professional Certificate, Diploma or Bachelor’s Degree in any field.
  • Fluent in English, Mandarin, Cantonese and Bahasa Malaysia spoken and in English, Traditional Chinese and Bahasa Malaysia written to cater for Malaysia & Hong Kong customers.
  • Self motivated & eager to learn yet find creative problem solving fulfilling & challenging.
  • Thrive in a dynamic environment and are comfortable with ambiguity.
  • Clear, personable, kind, and informative communication style in an email, on chat, on the phone, and in-person.
  • Adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively.
  • Readily help others and are very comfortable asking for help for yourself when you’ve exhausted all of your resources.

Our Culture

ABOUT US

We are an HR solutions company that provides Software as a Service (SaaS).
Our products enable companies to improve productivity by streamlining HR work processes such as payroll processing, leave management and claim applications while keeping things affordable.
We aspire to help businesses benefit in the long run and maximize growth.

We are proud to say that we are the fastest growing HR-Tech company in Asia.

OUR CULTURE

Fast-paced and exciting work environment with vibrant colleagues and managers.
Strong and unique workplace relationship.
Result oriented accompanied with attractive commission and compensation plans.
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