We are looking for a motivated customer success individual who has strong communication skills, a passion for helping people, an interest in problem-solving. The individual can expect to work with our customers varying in size and industry by guiding them through HReasily software setup, tool training and initial payroll run. The individual should also have the passion in delivering a human and consultative support experience to our customers through creative problem-solving and a thorough knowledge of how the software works. The ideal fit would be an above-and-beyond teammate who will do whatever you can to make us a better team and keep customers engaged, knowledgeable, and productive.
If you are interested in working for the fastest-growing HR management platform in Singapore, this is the job for you. The ideal candidate should have prior experience in customer-facing role, the ability to manage multiple priorities while maintaining strict attention to details and open to learning about the interesting world of HR technology.
- Serve as the contact point for our customers to ensure a successful onboarding process to the HReasily software to drive product adoption.
- Being the trusted advisor by communicating thoughtful and customised solutions that help customers move forward yet grow their employees.
- Manage simultaneous on-site and off-site software implementations for multiple customers.
- Ensure all customers complete the required technical setup efficiently and in a timely manner.
- Train and educate customers on how to effectively utilise HReasily tools on-site and webinar.
- Partner with our customers to effectively resolve issues through chat, email and phone.
- Answer how-to questions and help customers navigate a variety of tools within HReasily through research, troubleshoot and solve complex software issues.
- Diagnose software issues and engage with our product and engineering teams using established processes.
- Provide support and guidance to marketers, salespeople, and service professionals across our customer base that use the HReasily software.
- An important source for information regarding the customer’s business needs and provide customer feedback to for instance product, engineering and sales.
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes.