Project Manager
HR2O Asia
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Undisclosed
Kuala Lumpur
Full-Time
Job Description
As a key member of our client's Customer Success Production Operations Team, you will be responsible for the orchestration and execution involved in service delivery across the customer lifecycle. The Project
Manager (PM) is an operations-focused role that works as a bridge between consultative pre-salesactivities and service delivery at various stages in the customer lifecycle. PMs engage with Customer Success Managers throughout the customer lifecycle to develop and operate at scale solutions respective
of the customer’s business and specific use cases utilizing our client’s tools and services. The PM will leverage the resources available within the Production Operations Team to ensure that all moving parts within the service delivery mechanism are finely tuned to set customers up for success. PMs are
passionate collaborators and engage their teammates to exceed expectations for every engagement, in addition to bringing to bear their ability to operationalize service deliveries at scale. They have impeccable creative skills, are technically savvy and create win/win environments for all parties involved.
Responsabilities
- Act as the main point of contact for internal stakeholders to coordinate, consult and flawlessly execute major projects
- Work closely with the customer account management team to operationalize solution designs for scale
- Develop expert level knowledge on our client's products, customer use cases, best practices, and the moving parts involved in service delivery
- Work with internal stakeholders to communicate technical needs and support required for specific engagements
- Provide insight and feedback on solution designs built for scale leveraging an in-depth knowledge of our client's best practices
- Liaise closely with internal resources and other 3rd parties to ensure successful and timely project completion
- Lead regular status meetings with the project team and various functional units within the Production Operations organization
- Configure and operate our client's platform to deliver customer engagements
- Partner with Product Management to help align internal Client Success feedback with the product roadmap
- Identify opportunities for improvement and make an impact everyday
- Strong Team player and ability to collaborate as part of a virtual team across the globe
Job Requirements
QUALIFICATIONS
- Bachelor’s degree
- Project Management certifications are a plus
- 4+ years of relevant experience
- Startup experience is a plus
- Previous experience within a software or SaaS organization managing programs, projects, deadlines, and scope is a plus
- Experience in training & online learning is a plus
- Data manipulation and transformation experience (Excel, python, etc., JSON is a plus!)
- Analytical and process-oriented mindset
- Ability to work in a fluid environment and can adjust priorities on-the-fly
- Passionate about delivering value, customer happiness
- Service minded attitude in all things
- High aptitude and understanding of technology
- Self-starter and ability to thrive in a fast-paced environment
- High level of integrity and follow through
- Strong leadership skills and ability to mentor others
- Thoughtful and methodical in organizing priorities and tasks daily
- Previous experience working directly with Directors, VP/C-level executives, product end users is a plus
- Excellent written and verbal communication skills
- Strong collaboration skills
- Crowdsourcing &/or Business Process Outsourcing experience is a plu
DOES THIS SOUND LIKE YOU?
- Love working with collaborators and work relentlessly to deliver successful outcomes
- Strong business skills along with technical know-how
- You are a pro at managing multiple projects simultaneously
- You bring technical skills to the table and strive to always learn more
- You can work easily with anyone and builds relationships quickly
- Details are your specialty – nothing falls through the cracks
- You excel at turning prototype solutions into complex solutions that scale
- You learn quickly, work diligently and deliver high-quality work
- You have superlative communication skills, both written and verbal
- Problem solving and troubleshooting excite you
- No job is too big or too small – you like to roll-up your sleeves and do whatever it takes
- You thrive in fast startup environments
Additional Info
Experience Level
4 - 7 Years of Experience
Job Specialisation
General Project Management, IT Project Management
Company Profile
HR2O Asia
Your sustainable recruitment partner
HR2O is a recruitment agency designed to be different. We aim to be your dedicated talent resource partner in an ever progressing and evolving world of work. We also believe there can be a direct positive link between the business world and the world we live in. And we plan on making both a better place.
Our process
At the very heart of successful talent recruitment lies a deep understanding of our clients, knowing our talents and the ability to link both effectively. We’ve combined this methodology with our years in the industry trenches to develop a unique and highly effective approach to recruitment that works. And we’d love to take you through it.
Our environmental ethos
We’re shifting the paradigm by building corporate social responsibility into our very unique business model. This means that every business partnership we enter into will add a direct positive impact on the environment. The more business we do, the more mother earth benefits.
Visit our website for more informations www.hr2oasia.com
Visit our website for more informations www.hr2oasia.com
