Job Description

•  Troubleshoot technical support issues daily from our user base, priority clients and team, via phone, email and chat support
• Identify and escalate bugs, as well as test, reproduce and report issues and fixes where possible
• Advise our user base, partner clients and team on using more technical platform feature such as LTI, xAPI, and integrations
• Liaise with our product and developer team to write both internal and public technical documentation as well as platform updates 

Job Requirements

•  Bachelor’s degree in Information Technology/Systems, Instructional Technology, or related field.
• Experience working in education, training, or online teaching with online learning platforms.
• Strong analytical skills in identifying technical problems.
• Knowledge of acceptable teaching practices and best practices for delivering online instruction.
• Familiarity with user roles, problems, implementation, maintenance of courses, and troubleshooting user problems in learning management systems.
• Experience using a variety of distance education technology (point-to-point, streaming video, etc.)
• Ability to work and train in both PC, Macintosh, and Mobile environments.
• Strong oral, written, interpersonal, and organizational skills.
• Strong leadership and the willingness to work independently and as part of a collaborative team. 

Additional Info