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Technical Support (LMS)

Recruitment Firm
Information technology
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KL Sentral , Kuala Lumpur

About The Job

  •  Troubleshoot technical support issues daily from our user base, priority clients and team, via phone, email and chat support
  • Identify and escalate bugs, as well as test, reproduce and report issues and fixes where possible
  • Advise our user base, partner clients and team on using more technical platform feature such as LTI, xAPI, and integrations
  • Liaise with our product and developer team to write both internal and public technical documentation as well as platform updates 

Job Requirements

  •  Bachelor’s degree in Information Technology/Systems, Instructional Technology, or related field.
  • Experience working in education, training, or online teaching with online learning platforms.
  • Strong analytical skills in identifying technical problems.
  • Knowledge of acceptable teaching practices and best practices for delivering online instruction.
  • Familiarity with user roles, problems, implementation, maintenance of courses, and troubleshooting user problems in learning management systems.
  • Experience using a variety of distance education technology (point-to-point, streaming video, etc.)
  • Ability to work and train in both PC, Macintosh, and Mobile environments.
  • Strong oral, written, interpersonal, and organizational skills.
  • Strong leadership and the willingness to work independently and as part of a collaborative team. 

Our Culture


Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character.

*Do note that since we are a recruitment firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon! 


As the headhunting arm of one of the top job portal platforms in Malaysia (i.e. WOBB), Hiredly aspires to bring the best of today's talent right to your company's doorstep. Hiredly boasts to have an exclusive database of young, talented and passionate jobseekers who are eager to make an impact in the workplace. Emphasizing on our strengths, we specialize our services to recruit junior and mid level talents because we believe that they are and will be the future of tomorrow.