Job Description

• Participate in project implementation that involve in system design, build, research, analyze, and testing, user training and deployment.
• Collaborate with project teams in order to ensure successful delivery of solution.
• Troubleshoot, follow-up and resolve any support enquiries or issue from
  customers, partners and colleagues.
• Collaborate with the team and other to identify, troubleshoot and find resolution for technical problems. 
• Maintain and improve technical knowledge base and skills.
• Demonstrate passion in technology and willing to research, experiment and
  prototype solutions and tools that are needed.
• Establish a good working relationship with customers and other professionals such as internal support engineer.

Job Requirements

• University degree in Computer Science, IT or equivalent with at least 1 years of ServiceNow design and development experience.
• Strong understanding of ServiceNow declarative programming and administration.
• Experience beyond ITSM into ITOM, Project Portfolio Management, HR
  Management.
• Broad technical knowledge and understanding on relevant web technologies supporting the solutions including but not limited to: 
  o HTML5 & CSS
  o Javascript
  o Java
  o AJAX, JSON and Web Services (REST/SOAP) API
  o Bootstrap
• Demonstrated understanding of ITIL practices.
• Independent, proactive working attitude, results-oriented, and a strong desire to succeed.
• A team player, self-starter with excellent analytical and troubleshooting skills. 
• Great interpersonal, self-motivated and customer-focused with outgoing
  personality and analytical mind.
• Willing to travel.
• Ability to adapt to changes and manage multiple projects.

Additional Info