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ServiceNow Consultant

Recruitment Firm
IT - General
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Raja Chulan, Kuala Lumpur

About The Job

  • Participate in project implementation that involve in system design, build, research, analyze, and testing, user training and deployment
  • Understand the business needs and the needs to standardize processes, and build this into the design
  • Understand the large scale thinking and approach needed for success of the project
  • Collaborate with project teams in order to ensure successful delivery of solution.
  • Troubleshoot, follow-up and resolve any support enquiries or issue from customers, partners and colleagues.
  • Collaborate with the team and other to identify, troubleshoot and find resolution for technical problems.
  • Maintain and improve technical knowledge base and skills.
  • Demonstrate passion in technology and willing to research, experiment and prototype solutions and tools that are needed.
  • Establish a good working relationship with customers and other professionals such as internal support engineer.

Job Requirements

  • University degree in Computer Science, IT or equivalent
  • At least 3 years of ServiceNow design and development experience. 
  • At least two full lifecycle ServiceNow implementations in the role of a lead consultant.
  • Strong understanding of ServiceNow declarative programming and administration.
  • Experience beyond ITSM into ITOM, Project Portfolio Management, HR Management
  • Broad technical knowledge and understanding on relevant web technologies supporting the solutions including but not limited to:
    • HTML5 & CSS
    • Javascript
    • Java
    • AJAX, JSON and Web Services (REST/SOAP) API
    • Bootstrap
  • Demonstrated understanding of ITIL practices
  • Excellent verbal and written communication skills
  • Strong presentation development and customer presentation skills
  • Successful teamwork experience & demonstrated leadership abilities
  • Independent, proactive working attitude, results-oriented, and a strong desire to succeed.
  • Willing to travel.
  • Ability to adapt to changes and manage multiple projects.
  • Applicants should be Malaysian citizens or hold relevant residence status.

Our Culture


Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character.

*Do note that since we are a recruitment firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon! 


As the headhunting arm of one of the top job portal platforms in Malaysia (i.e. WOBB), Hiredly aspires to bring the best of today's talent right to your company's doorstep. Hiredly boasts to have an exclusive database of young, talented and passionate jobseekers who are eager to make an impact in the workplace. Emphasizing on our strengths, we specialize our services to recruit junior and mid level talents because we believe that they are and will be the future of tomorrow.