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Service Delivery Engineer

Recruitment Firm
Information technology
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Jalan Bangsar KL Eco City, Kuala Lumpur

About The Job

  • Design solution, wait for solution to be ready, test and deliver it to clients by arranging deployment, implementation and installation on customer servers/environment. 
  • Work closely with client via email and phone by providing consultation related to infrastructure, network and IT Security 
  • Proactively act as onsite technical support and provide field engineering services for clients which include analysis, assignment and escalation. 
  • Restore service to clients by managing incident leveraging ITIL Standards and industry best practices. 

Job Requirements

  • SPM/Diploma/Degree holder.
  • Must be willing to travel within South East Asia Region. 
  • 3-5 years of working experience as Service Delivery Engineer in the Information Security field.
  • Experience in testing, implementation, change management, and upgrade/migration of infrastructure, network security an information system. 
  • Must be able to read and understand customer and adapt behaviour/approach.
  • Superior customer communication skills. 
  • Able to write, speak and communicate well in English and Bahasa. 
  • Strong attention to detail and able to present, write and create report in professional manner. 
  • Industry recognized certifications for products. 
  • Ability to establish technical credibility with a wide range of customer contacts. 
  • Stay current on IT security trends and news.
  • Stay up-to-date on information technology trends and security standards. 

Our Culture


As the headhunting arm of one of the top job portal platforms in Malaysia (i.e. WOBB), Hiredly aspires to bring the best of today's talent right to your company's doorstep. Hiredly boasts to have an exclusive database of young, talented and passionate jobseekers who are eager to make an impact in the workplace. Emphasizing on our strengths, we specialize our services to recruit junior and mid level talents because we believe that they are and will be the future of tomorrow.  


Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character.

*Do note that since we are a recruitment firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon!