Job Description

•  Assist customers in resolving product or service issues by understanding and addressing the customer’s feedback and complaints. 
• Respond promptly to customer inquiries through various channels (email, Whatsapp, social media etc) 
• Work closely with account managers to resolve customer issues and deliver solutions in a swift manner with the service level agreements (SLAs) for the clients. 
• Respond to internal requests for assistance and/or processing of orders. 
• Generate feedback reports on an issue related to products and services. 
• Manage incoming requests for support from customers and ensure all requests are followed through. 
• Recommend procedure improvements and work on implementation. 
• Support any other ad hoc task as assigned related to customer service from time to time. 

Job Requirements

• Minimum 3 years of relevant experience in Contact/Call Center or Customer Service environment, preferably supporting Enterprise / Business clients.
• Excellent written and verbal communication skills in English. 
• Strong analytical, problem solving and decision-making skills with the ability to adapt to fast changes. 
• Able to deliver the highest quality of service to company’s customers or clients using their skills, expertise, and experience. 
• Enjoy interacting with any client and have good attentiveness skills to validate the data and troubleshoot. 
• Understanding the IoT market and mobile point of sales (mpos) terminal is a plus 

Additional Info