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Senior Customer Excellence

Recruitment Firm
IT - General
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Damansara Uptown, Selangor

About The Job

  •  Assist customers in resolving product or service issues by understanding and addressing the customer’s feedback and complaints. 
  • Respond promptly to customer inquiries through various channels (email, Whatsapp, social media etc) 
  • Work closely with account managers to resolve customer issues and deliver solutions in a swift manner with the service level agreements (SLAs) for the clients. 
  • Respond to internal requests for assistance and/or processing of orders. 
  • Generate feedback reports on an issue related to products and services. 
  • Manage incoming requests for support from customers and ensure all requests are followed through. 
  • Recommend procedure improvements and work on implementation. 
  • Support any other ad hoc task as assigned related to customer service from time to time. 

Job Requirements

  • Minimum 3 years of relevant experience in Contact/Call Center or Customer Service environment, preferably supporting Enterprise / Business clients.
  • Excellent written and verbal communication skills in English. 
  • Strong analytical, problem solving and decision-making skills with the ability to adapt to fast changes. 
  • Able to deliver the highest quality of service to company’s customers or clients using their skills, expertise, and experience. 
  • Enjoy interacting with any client and have good attentiveness skills to validate the data and troubleshoot. 
  • Understanding the IoT market and mobile point of sales (mpos) terminal is a plus 

Our Culture


Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character.

*Do note that since we are a recruitment firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon! 


As the headhunting arm of one of the top job portal platforms in Malaysia (i.e. WOBB), Hiredly aspires to bring the best of today's talent right to your company's doorstep. Hiredly boasts to have an exclusive database of young, talented and passionate jobseekers who are eager to make an impact in the workplace. Emphasizing on our strengths, we specialize our services to recruit junior and mid level talents because we believe that they are and will be the future of tomorrow.