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Retail Outlet Manager (Luxury Brand at GPO)

Recruitment Firm
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Genting Highlands , Pahang

About The Job

1. Sales Management
  • Ensuring an excellent customer experience in the store by enforcing company procedures
  • Having a clear understanding of the sales targets set and working with the team to achieve them. Ensuring a focus on the indicators set by management (turnover, customer loyalty, UPT, AUR, ATV, sell-through, service...)
  • Analysing sales results and indicators in order to produce a weekly business report for management
  • Taking proactive action (turnover, personnel, mystery shoppers, competitive intelligence...)
  • Suggesting and implementing any corrective measures required to increase sales (merchandising, stock, CRM, team motivation…)

2. Personnel Management / Staff Development
  • Managing, leading and motivating the team effectively, particularly with a view to guaranteeing continuous improvements in sales
  • Setting targets and informing teams of results
  • Optimising schedules by tailoring working periods to daily and seasonal fluctuations and staff absence
  • Recruiting new staff, in collaboration with head office
  • Identifying the potential in all employees, assessing their performance and their scope for improvement, and preparing annual/quarterly evaluations, development opportunities and career paths

3. Administrative Management of the Store
  • Opening and closing the store, monitoring cash flow, managing deliveries
  • Ensuring that stocks and stockrooms are well organised and monitored
  • Organising restocks if necessary based on sales 
  • Organising and conducting annual and rolling stock-takes 
  • Guaranteeing impeccable after-sales service

Job Requirements

  • Preferably from mid-luxury to high-luxury Retail 
  • Someone who has the business acumen and is capable of leading a team
  • Required language(s): English, Bahasa Malaysia, Mandarin (added advantage)

Our Culture


As the headhunting arm of one of the top job portal platforms in Malaysia (i.e. WOBB), Hiredly aspires to bring the best of today's talent right to your company's doorstep. Hiredly boasts to have an exclusive database of young, talented and passionate jobseekers who are eager to make an impact in the workplace. Emphasizing on our strengths, we specialize our services to recruit junior and mid level talents because we believe that they are and will be the future of tomorrow.  


Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character.

*Do note that since we are a recruitment firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon!