Job Description

• Stationed onsite for support services.
• Perform administration, maintenance and troubleshooting support of IBM Power Machines, SAN Switches, Tape Libraries and Storages (revolves mainly around IBM iSeries/Power and AS400 Platform but is not limited to).
• Identify errors, technical problems and determine proper solutions while providing exceptional service and customer support (revolves mainly around IBM iSeries/Power and AS400 Platform but is not limited to).
• Report and interface with senior management and customer 
• Communicate and coordinate proficiently with customer requirements.
• Provide long-term process/service improvement measures and plans 

Job Requirements

• Excellent knowledge of IBM technologies such as HA clustering, LPAR/PowerVM, HMC VIO and Operating Systems (AIX, AS400).
• Commodity Server Hardware (eg Rackmounts, Blade and Enclosures), Virtualization Technology (PowerVM).
• Storage Arrays (HP 3PAR, HP MSA, IBM Storwize, IBM DS, NetApp), San Switches (Brocade, MDS).
• IBM Power/AIX Certification/ Training preferred.
• Clustering Product Certification or Training preferred.
• Storage, Backup and Middleware training or certification preferred.
• Bachelor Degree in Computer Information Systems or related field.
• Minimum 3 years of working experience in related field.
• Good verbal and written communication skills.
• Able to work under pressure and odd hours.
• Positive work attitude, work on minimum supervision and active team player.
• Willingness to learn& acquire new approaches, skills and constantly update knowledge in their area of expertise.
• Ability to prioritize effectively and work with sense of urgency.
• Effectively communicates with teammates and managers.
• Excellent troubleshooting skills.
• Good vision of situations and ability to size them up appropriately.
• Operations Management (e.g. change management, problem management, incident management and etc).
• Customer Engagement (customer focused and can handle customer effectively. Also very resourceful and possess a strong initiative).

Additional Info