Job Description

•  Answer inbound calls and direct calls to appropriate person, follow up on all inbound sales calls 
• Process customer PO and monitor timely deliveries. Maintain packer logbook, blanket orders and backorders 
• Make outbound calls to existing and new customers 
• Communicate sales promotion to current and new customers, via flyers, emails, etc 
• Develop new business via internet leads 
• Attend trade shows and follow-up on leads 
• Submit a summary Sales Report monthly 
• Complete customer inbound and outbound calls report for management review and give input, daily or weekly 
• Monitor resolution of customer issues/problems up to completion 
• Notify Branch Manager of any potential loss of business 
• Track all customer activity via GAP Report. Reviewing each customer’s sales history and reporting any change in activities 

• Report directly to Branch Manager 
• Maintain all current business
• Responsible for customer inventory levels, custom and stock items. Inform customers of new products and benefits of using them
• Develop new business for existing accounts
• Develop new business from potential customer 
• Provide excellent customer service by maintaining relationship and favourable contacts with current and potential accounts 
• Ensure all activities are in compliance to existing policies & procedures 

Job Requirements

• Candidate must possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Marketing or equivalent 
• Required language(s): Bahasa Malaysia, English and Mandarin (to liaise with China factory) 
• At least 3 years of working experience in the related field is required for this position 
• Preferable junior executive specialized in Sales – Retails/General or equivalent 
• Basic knowledge of standard concepts, practices & procedures in the field or in related area 
• Proficiency in computer application: Excel, MS Word and some Database programs 
• Must have valid Driving license, some travel may be required 

Additional Info