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Inside Sales/Customer Service Executive (Puchong)

Recruitment Firm
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Puchong, Selangor

About The Job

  •  Answer inbound calls and direct calls to appropriate person, follow up on all inbound sales calls 
  • Process customer PO and monitor timely deliveries. Maintain packer logbook, blanket orders and backorders 
  • Make outbound calls to existing and new customers 
  • Communicate sales promotion to current and new customers, via flyers, emails, etc 
  • Develop new business via internet leads 
  • Attend trade shows and follow-up on leads 
  • Submit a summary Sales Report monthly 
  • Complete customer inbound and outbound calls report for management review and give input, daily or weekly 
  • Monitor resolution of customer issues/problems up to completion 
  • Notify Branch Manager of any potential loss of business 
  • Track all customer activity via GAP Report. Reviewing each customer’s sales history and reporting any change in activities 
Goal & General Responsibilities 
  • Report directly to Branch Manager 
  • Maintain all current business
  • Responsible for customer inventory levels, custom and stock items. Inform customers of new products and benefits of using them
  • Develop new business for existing accounts
  • Develop new business from potential customer 
  • Provide excellent customer service by maintaining relationship and favourable contacts with current and potential accounts 
  • Ensure all activities are in compliance to existing policies & procedures 

Job Requirements

  • Candidate must possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Marketing or equivalent 
  • Required language(s): Bahasa Malaysia, English and Mandarin (to liaise with China factory) 
  • At least 3 years of working experience in the related field is required for this position 
  • Preferable junior executive specialized in Sales – Retails/General or equivalent 
  • Basic knowledge of standard concepts, practices & procedures in the field or in related area 
  • Proficiency in computer application: Excel, MS Word and some Database programs 
  • Must have valid Driving license, some travel may be required 

Our Culture


As the headhunting arm of one of the top job portal platforms in Malaysia (i.e. WOBB), Hiredly aspires to bring the best of today's talent right to your company's doorstep. Hiredly boasts to have an exclusive database of young, talented and passionate jobseekers who are eager to make an impact in the workplace. Emphasizing on our strengths, we specialize our services to recruit junior and mid level talents because we believe that they are and will be the future of tomorrow.  


Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character.

*Do note that since we are a recruitment firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon!