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Incoming Sales and Customer Experience Manager

Recruitment Firm
Sales and marketing
Full-time
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Subang Jaya, Selangor

About The Job

  • To conduct sales, provide excellent customer experience and lead a team.
  • Responsible for all inbound sales channels including phone, online enquiries, and Whatsapp.
  • Create SOP to handle customer enquiries, sales and compliants.
  • Responsible for training and mentoring agents.
  • Create a sales process and ensure consistency of customer experience.
  • Enforcing processes and SOPS are being adhered to.
  • Able to implement a multi channel CRM system to ensure an efficient sales process.
  • Automate and continually improve processes.
  • Analysis of customer data and quality.
  • Lead reactivation campaigns (e.g. send out coupons during birthday month).
  • Consolidate, own and manage customer data.
  • Responsible for messaging and communication with the customers.
  • Implement new customer communications points e.g. before and after the trip.
  • Ensure the customer is always kept informed of latest status updates.

Job Requirements

  • Must possess at least 5 years and above of working experience in sales and with proven result.
  • Possess a Degree in any field but most important is the sales experience in leading a team.
  • Must have experience in leading a successful sales team.
  • Passionate to be successful in the travel industry.

Our Culture

TRUSTWORTHY

Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character.


*Do note that since we are a recruitment firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon! 

HEADHUNTING/EXECUTIVE SEARCH

 
As the headhunting arm of one of the top job portal platforms in Malaysia (i.e. WOBB), Hiredly aspires to bring the best of today's talent right to your company's doorstep. Hiredly boasts to have an exclusive database of young, talented and passionate jobseekers who are eager to make an impact in the workplace. Emphasizing on our strengths, we specialize our services to recruit junior and mid level talents because we believe that they are and will be the future of tomorrow.  

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