Job Description

• Receiving and processing orders via phone, fax or mail.
• Collect and ensure customer place order timely and hit monthly target.
• Liaise with sales personnel and internal departments on sales and stock matters.
• Preparing Sale Order to Warehouse for picking and processing Delivery Note daily.
• Perform all daily customer services activities including order creating on SAP, order processing and documentation, shipping co-ordination, invoicing/billing and documents filing.
• Closely manage orders to ensure all customer requirements are met.
• Maintain and update data accurately including customer account, price, SKU, rebate scheme with appropriate approvals.
• Handle all customer requests, complaints and damaged material effectively.
• Follow-up and ensure Letter of Credit (LC) receive on time and correctly.
• Follow-up on accounts receivables (AR) to meet credit DSO target and resolve any invoice discrepancies, negative balances.
• Handle and follow-up sample order for new product testing and launching.
• Compile and prepare sales outlooks, rebate accrual reports, rebate calculation.
• Participate in any audit and documentation process, and prepare internal control report if any.
• Maintain document traceability/ control through use of logs, spreadsheets or similar method.
• Follow up with Warehouse on delivery status in order to provide feedback to customer and Sales team.
• Liaisons with freight forwarders and transporters for outstation delivery.
• Co-ordinate and monitoring the daily outstanding orders with Warehouse to meet customer datelines.
• Liaisons with customers on orders processing, negotiation of acceptable delivery dates.
• Processing invoices by listing daily and ensure invoices and debtor statements post monthly.
• Process and follow up documentations related goods return (RMA).
• Attending to and handling of both inbound and outbound calls customer requests, complaints and providing a feedback for necessary action.
• Preparing Sales report weekly.
• Assist in daily operation in the customer service department in the absence of other customer service assistant to ensure the continuity of daily order processing.
• Preferably experience in export procedures, packaging, documentation, etc.
• Any other duties assigned from time to time

Job Requirements

• Diploma/Degree holder in finance/accounting or related field
• Working experience in Customer Service/Sales Support/Sales Admin/Sales Coordinator in manufacturing environment 
• Has experiences in using accounting software
• Able to communicate in English, Bahasa and Mandarin language

Additional Info