Job Description

• Lead the customer service team for smooth operation on daily work flow. 
• Responsible of handling a job start from planning, order, document checking, job closing and invoice alert. 
• Monitor customer service operation, identify issues and develop action plan to resolve the issues. 
• Collect the feedbacks from the customers and improve the quality of service to the customers. 
• Responsible the entire operations of Books Gallery.
• Data analysis and prepare relevant reports to the Management. 

• Analyse current internal processes with the goal of improving overall service levels, and inventory accuracy. 
• Ensure product stock is adequate for all distribution channels and can cover direct demand from internal customers. 
• Devise ways to optimize inventory control procedures. 
• Manage inventory levels for all product lines to ensure in-stock and inventory; interact with multiple departments, including finance, production, and etc. to ensure inventory accuracy and smooth procedural flow. 
• Oversee cycle counting process in relation to the raw material. 
• Work closely with Finance to institutionalized inventory control and management. 
• Build, develop and maintain data models, reporting system, analysis techniques to discover insights that will guide strategic decision. 
• Develop and implement quality controls and standards to work towards inventory optimization and improvement of metrics. 

Job Requirements

• Candidate must possess at least Diploma or Bachelor’s Degree in any field. 
• Minimum 3-4 years working experience in customer service role or similar functions. 
• Strong communication skills in both spoken and written English and Bahasa Malaysia. 
• Must be fluent in Mandarin and / or others dialect. 
• Computer literature with Microsoft Office knowledge.

Additional Info