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Customer Service Manager (Bangi)

Recruitment Firm
Operations and admin
Full-time
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Bangi, Selangor

About The Job

Customer Services 
  • Lead the customer service team for smooth operation on daily work flow. 
  • Responsible of handling a job start from planning, order, document checking, job closing and invoice alert. 
  • Monitor customer service operation, identify issues and develop action plan to resolve the issues. 
  • Collect the feedbacks from the customers and improve the quality of service to the customers. 
  • Responsible the entire operations of Books Gallery.
  • Data analysis and prepare relevant reports to the Management. 

Inventory 
  • Analyse current internal processes with the goal of improving overall service levels, and inventory accuracy. 
  • Ensure product stock is adequate for all distribution channels and can cover direct demand from internal customers. 
  • Devise ways to optimize inventory control procedures. 
  • Manage inventory levels for all product lines to ensure in-stock and inventory; interact with multiple departments, including finance, production, and etc. to ensure inventory accuracy and smooth procedural flow. 
  • Oversee cycle counting process in relation to the raw material. 
  • Work closely with Finance to institutionalized inventory control and management. 
  • Build, develop and maintain data models, reporting system, analysis techniques to discover insights that will guide strategic decision. 
  • Develop and implement quality controls and standards to work towards inventory optimization and improvement of metrics. 

Job Requirements

  • Candidate must possess at least Diploma or Bachelor’s Degree in any field. 
  • Minimum 3-4 years working experience in customer service role or similar functions. 
  • Strong communication skills in both spoken and written English and Bahasa Malaysia. 
  • Must be fluent in Mandarin and / or others dialect. 
  • Computer literature with Microsoft Office knowledge.

Our Culture

TRUSTWORTHY

Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character.


*Do note that since we are a recruitment firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon! 

HEADHUNTING/EXECUTIVE SEARCH

 
As the headhunting arm of one of the top job portal platforms in Malaysia (i.e. WOBB), Hiredly aspires to bring the best of today's talent right to your company's doorstep. Hiredly boasts to have an exclusive database of young, talented and passionate jobseekers who are eager to make an impact in the workplace. Emphasizing on our strengths, we specialize our services to recruit junior and mid level talents because we believe that they are and will be the future of tomorrow.  

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