Job Description

• Achieving budget set by Management – collections, billings and revenues.
• Managing staff cost.
• Able to seek opportunities to bill.
• Ensuring fees quoted are guided by the adopted fee guide and / able to recover time costs.

• Business development – securing new clients and seeking business opportunities.
• Managing Client Relationships – maintaining good rapport with clients.
• Ability to achieve Client Satisfaction & Retention.
• Assisting in Cross Selling Other Company Services.
• Providing deliverable to clients according to the scope of services.
• Providing technical advisories, solutions and anticipate clients’s needs. 

• Consultation with CEO and Directors.
• Reporting of Strategy Execution to CEO & Fellow Directors.
• Coordination & Communication with other Divisions.
• Assist CEO/ BUL in setting and implementation of strategies and policies of the CS Division.
• Providing timely feedback and conveying staffs concerns/ requests to Senior Managers and Directors and possible solutions.

• To attend meetings whenever required to do so even on the rest day and public holidays and/or out of town.
• To ensure strict adherence to internal policies / SOPs by team members.
• To identify and highlight potential risks to BUL and recommend / take appropriate actions when necessary.
• To ensure timely billing (including the capture of all OPEs incurred) and collections.
• To ensure best practice of corporate governance and compliance with statutory/regulatory requirements.
• To ensure that all clients’ documents/records are properly filed in the statutory records at all times and to perform proper housekeeping of clients’ records.
• To participate in recruitment interviews /exercise.
• To perform appraisals on team members & to recommend their rewards cross appraisal of member of other team, if required/requested.
• To conduct trainings or facilitate trainings as and when required/requested.
• To convey strategies, policies and aspirations of Company to team members.
• To meet potential clients and prepare proposals and quotations for new clients/prospects.
• Providing timely dissemination of information / messages from Senior Management to team members.
• To assist/support Directors in their absence.
• To ensure acknowledge receipt of client’s request /queries/correspondences within 24 hours and  answer not later than 2 working days.
• Any other tasks as and when assigned by Management.

• Provide guidance, leadership and supervision to team members.
• Communicating the criteria and KPIs of the respective positions to team members.
• Managing and measuring performance of team member.
• Guiding and developing team members in attaining professional competence.
• Effective utilization of team resources.
• Training & development of team members, identifying relevant trainings inclusive counselling of team members.

Job Requirements

• Must be at least an ACIS or possess equivalent qualification.
• Must have at least 10 years relevant working experience.
• Must have supervisory experience or had managed a team/group with at least 8 staff members.
• Must be able to manage a client portfolio of at least RM 1.25 Million in recurring fees.

• Must possess good communications skills, able to work independently with leadership qualities/skills as well as a good team player.
• Strong analytical and problem solving skills.
• Good command of both spoken and written English.
• Familiar with Companies Acts, Bursa Malaysia Listing Requirements, CS Guidelines and other related laws and regulations.
• Good interpersonal skills and able to work as a team.
• Good sense of urgency amd able to work under preasure.
• Able to identify and demonstrate clear comprehension of customers and organizational needs.
• Must be willing to travel.
• Punctuality 

Additional Info