Commercial Operations Manager
Hiredly X
AI-generated summary
beta
Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.
Undisclosed
Bangsar South
Full-Time
Job Description
1. Business Analysis.
a. Key Account Implementation/ Coordination
- Data mining, collection and analysis for regional key account to grow revenue and closed won deals.
- Assist to drive revenue recognition of closed won deals by coordinating with business developers and country service directors and identify cross selling opportunities.
b. Sales tracking & Reporting
- Preparation and analysis of critical pipeline and sales metrics (active pipeline, conversion rate, win rate, sales bookings of group/in-country/individual business developers, cross-selling results).
c. Net Promoter Score (NPS) survey and Retention Management
- Lead NPS Project implementation across different markets that includes meeting coordination with stakeholders, design questionnaire, client data retrieval and monitoring of project timeline.
- Analyze NPS result and assist in identifying improvement areas for service delivery and cross selling opportunities.
2. Sales Enabled
a. Sales process management
- Used tools to optimize and implement sales automation process (referral engine, lead routing workflows, sales activities etc.)
- Provide on-site training and support sales team's software suite such as HubSpot, Qwilr, Tableau, Power BI, Microsoft Dynamics and others acquired in the future.
- Develop and provide user guides, training materials, success stories and best practices.
b. Maintenance of sales data and tools
- Provide data maintenance of sales software suites through data exceptional report and work with business user to improve data accuracy.
- Maintain the company Client Intelligence Tableau Portal.
- Constantly gathering user feedback to ensure system able to meet the requirement.
- Data mining, collection and analysis for regional key account to grow revenue and closed won deals.
- Assist to drive revenue recognition of closed won deals by coordinating with business developers and country service directors and identify cross selling opportunities.
b. Sales tracking & Reporting
- Preparation and analysis of critical pipeline and sales metrics (active pipeline, conversion rate, win rate, sales bookings of group/in-country/individual business developers, cross-selling results).
c. Net Promoter Score (NPS) survey and Retention Management
- Lead NPS Project implementation across different markets that includes meeting coordination with stakeholders, design questionnaire, client data retrieval and monitoring of project timeline.
- Analyze NPS result and assist in identifying improvement areas for service delivery and cross selling opportunities.
2. Sales Enabled
a. Sales process management
- Used tools to optimize and implement sales automation process (referral engine, lead routing workflows, sales activities etc.)
- Provide on-site training and support sales team's software suite such as HubSpot, Qwilr, Tableau, Power BI, Microsoft Dynamics and others acquired in the future.
- Develop and provide user guides, training materials, success stories and best practices.
b. Maintenance of sales data and tools
- Provide data maintenance of sales software suites through data exceptional report and work with business user to improve data accuracy.
- Maintain the company Client Intelligence Tableau Portal.
- Constantly gathering user feedback to ensure system able to meet the requirement.
Job Requirements
- Proven experience in using and integrating system/application with data such as CRM, BI and ERP.
- Possess strong analytical skills with high integrity to develop business insights.
- Very detail oriented.
- Foster cross functional collaboration with high proficiency in Microsoft Office (Excel and PowerPoint).
- Must possess strong communication skills with fluency in English. (Cantonese and Mandarin will be an added advantage).
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 7 Years of Experience
Job Specialisation
Business Development, Key Account / Relationship Management, Telesales / Telemarketing
Company Profile
Hiredly X
Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry.
We help employers screen and source the best candidates through exclusive access to our job portal database.
Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.
We help employers screen and source the best candidates through exclusive access to our job portal database.
Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.
Commercial Operations Manager
Hiredly XUndisclosed
Bangsar South
Full-Time
This job is no longer available