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Commercial Operations Manager

Recruitment Firm
Sales and marketing
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Bangsar South, Kuala Lumpur

About The Job

1. Business Analysis.
a. Key Account Implementation/ Coordination
- Data mining, collection and analysis for regional key account to grow        revenue and closed won deals.
- Assist to drive revenue recognition of closed won deals by coordinating with business developers and country service directors and identify cross selling opportunities.

b. Sales tracking & Reporting
- Preparation and analysis of critical pipeline and sales metrics (active pipeline, conversion rate, win rate, sales bookings of group/in-country/individual business developers, cross-selling results).

c. Net Promoter Score (NPS) survey and Retention Management
- Lead NPS Project implementation across different markets that includes meeting coordination with stakeholders, design questionnaire, client data retrieval and monitoring of project timeline.
- Analyze NPS result and assist in identifying improvement areas for service delivery and cross selling opportunities.

2. Sales Enabled
a. Sales process management
- Used tools to optimize and implement sales automation process (referral engine, lead routing workflows, sales activities etc.)
- Provide on-site training and support sales team's software suite such as HubSpot, Qwilr, Tableau, Power BI, Microsoft Dynamics and others acquired in the future.
- Develop and provide user guides, training materials, success stories and best practices.

b. Maintenance of sales data and tools
- Provide data maintenance of sales software suites through data exceptional report and work with business user to improve data accuracy.
- Maintain the company Client Intelligence Tableau Portal.
- Constantly gathering user feedback to ensure system able to meet the requirement.

Job Requirements

  • Proven experience in using and integrating system/application with data such as CRM, BI and ERP.
  • Possess strong analytical skills with high integrity to develop business insights.
  • Very detail oriented.
  • Foster cross functional collaboration with high proficiency in Microsoft Office (Excel and PowerPoint).
  • Must possess strong communication skills with fluency in English. (Cantonese and Mandarin will be an added advantage).

Our Culture


As the headhunting arm of one of the top job portal platforms in Malaysia (i.e. WOBB), Hiredly aspires to bring the best of today's talent right to your company's doorstep. Hiredly boasts to have an exclusive database of young, talented and passionate jobseekers who are eager to make an impact in the workplace. Emphasizing on our strengths, we specialize our services to recruit junior and mid level talents because we believe that they are and will be the future of tomorrow.  


Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character.

*Do note that since we are a recruitment firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon!