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Retail Assistant Store Manager

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Pavilion KL, Kuala Lumpur

About The Job

  • Assist the Retail Store Manager in planning and implementing strategies to attract customers
  • Ensure in-store store staffs provide exceptional customer service, including answering questions and assisting with product selection, purchases, and returns as well as handling any disputes
  • Handle daily customer service operations, customers' queries and feedback in a calm and professional manner
  • Coordinate and oversee the planning, organising, and work delegation among staffs
  • Ensure all store policies, procedures, and controls are followed
  • Train, support, supervise and motivate new and existing store staffs to perform their best
  • Analyse consumer behaviour, research emerging products, and adjust product positioning
  • Be enthusiastic and help create a positive environment for customers to shop and buy
  • Work as a team to achieve strategic and sales goals
  • Act as our store’s representative and set an example for our staffs
  • Take on other responsibilities as assigned by the management BECAUSE YOU CAN!

Apply now if you are... heart-working, cheerful, committed, an explorer, dependable, humorous, positive, curious, energetic, eager to learn, patient, organized, adaptable, resourceful, a team player, self-motivated, smiley, passionate, eloquent, courteous, positive, humorous, dependable, curious, cheerful, committed...

If you are still reading and are interested, apply now!

Job Requirements

  • With at least 2 years of proven retail experience
  • Strong merchandising skills and be sales oriented
  • Strong leadership & problem-solving skills
  • Strong interpersonal & communication skills 
  • Familiarity with financial and customer service principles
  • Willing and able to travel with own transport
  • Able to work weekends, evenings, and public holidays 
  • Fluency in English language; Fluency in Chinese Language and Bahasa Malaysia is a plus point
  • Start immediately
  • Working Hours: Shift-basis

Our Culture


Store Location: Pavilion KL
Lot 6.16.00, Level 6
168, Jalan Bukit Bintang, 
55100 Kuala Lumpur.
Operation Hours: 10am-10pm daily


We are TINY, a team with big dreams. We seek to enrich living spaces with beautifully designed home living products, no matter how small the home. By adapting Nordic design principles to the climate we live in, we have curated a TINY family of small furnishings, accessories and useful items that create a big impact.

it all starts from a TINY idea.

We live in a world that is pushing us to own more. TINY wants to change that. We encourage people to see the huge potential of small amounts, narrow spaces and little rooms. 

When you live with enough, you are in harmony with your living space. Nothing is lacking or in abundance; everything is just right. It gives you the freedom to focus on the bigger picture––to enjoy a life filled with meaningful relationships and experiences.

All it takes is a simple shift in mindset: own what you need, and enjoy it to its fullest. Once you adopt this TINY idea, big life changes could happen.

Join us to embrace this TINY philosophy and begin a TINY adventure with us!