Job Description

• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Ensure in-store store staffs provide exceptional customer service, including answering questions and assisting with product selection, purchases, and returns as well as handling any disputes
• Handle daily customer service operations, customers' queries and feedback in a calm and professional manner
• Coordinate and oversee the planning, organising, and work delegation among staffs
• Ensure all store policies, procedures, and controls are followed
• Train, support, supervise and motivate new and existing store staffs to perform their best
• Analyse consumer behaviour, research emerging products, and adjust product positioning
• Be enthusiastic and help create a positive environment for customers to shop and buy
• Work as a team to achieve strategic and sales goals
• Act as our store’s representative and set an example for our staffs
• Take on other responsibilities as assigned by the management BECAUSE YOU CAN!

Job Requirements

• With at least 2 years of proven retail experience
• Strong merchandising skills and be sales oriented
• Strong leadership & problem-solving skills
• Strong interpersonal & communication skills 
• Familiarity with financial and customer service principles
• Willing and able to travel with own transport
• Able to work weekends, evenings, and public holidays 
• Fluency in English language; Fluency in Chinese Language and Bahasa Malaysia is a plus point
• Start immediately
• Working Hours: Shift-basis

Company Benefits

Additional Info