company-logo-image

Client Support Specialist

HealthMetrics
ashley-avatar-image

AI-generated summary

beta
speech-bubble-tail-image

Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.

RM 2000 - RM 3000

Subang Jaya

Full-Time

Job Description


  • Receive and manage large amounts of inbound calls in a timely manner
  • Attend to all incoming queries through company’s communication channels (HealthMetrics portal and etc) from service providers or corporate clients
  • Understand the stakeholders’ needs, clarify information, investigate and conduct research for every issue arise and provide solutions and/or alternatives
  • Support stakeholders on operational matters that includes system training, troubleshoot support and any relevant matters
  • Log all records of conversations (emails, chats, phone calls and etc) in our call center database or ticketing system in a comprehensible way
  • Record and escalate follow up requests, queries and complaints to the respective CSS
  • Any tasks required by Management from time to time 

Job Requirements

 
  • Candidate must possess at least Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Marketing, Mass Communications, Hospitality/Tourism/Hotel Management, or equivalent.
  • At least 2 years of experiences handling customer service
  • Must be available to work on rotational shifts including public holidays and weekends
  • Track record of over-achieving quota
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent verbal and written communication skills
  • Ability to multi-task, prioritize and manage time effectively
  • Strong phone contact handling skills and active listening
  • Ability to stay calm when customers are stressed or upset
  • Positive attitude, energetic approach and self-motivation are all essential 

Company Benefits

Birthday Leave

Embrace the gift of time on your special day with our exclusive birthday leave benefit.

Medical Benefits

Elevate your well-being with our extensive medical benefits, encompassing outpatient care and specialist consultations for you and your dependents.

Inpatient Benefits

Experience peace of mind with our comprehensive inpatient benefits, ensuring your well-being is our top priority.

Employee Flexi-Subsidy

Empower yourself with our personalized perks—whether it's reclaiming parking expenses or unlocking learning opportunities.

Flexible Core Working Hours

Flexibility in the workplace allows employers and employees to make arrangements about working conditions that suit them.

Employee Health Flexi-subsidy

Discover our flexible health benefits, encompassing everything from dental and optical to gym subsidies, mental health support and health screening.


Additional Info

Company Activity

Last active - 1 week ago

Experience Level

1 - 3 Years of Experience

Job Specialisation

Admin / Human Resources


Company Profile

HealthMetrics-logo-image

HealthMetrics

HealthMetrics is an award-winning, next generation employee healthcare platform for companies to manage their employee benefits seamlessly with live dashboards, data analytics, intelligent insights & data-driven wellness programs. 

Over here at HealthMetrics, we make things happen and are motivated to strive for more. We believe in creating a friendly and cheerful environment filled with enthusiastic employees. Adding on, we also promote values in relation to having personal dignity and making others feel worthy. Last but not the least, we believe in facilitating change through relationships, partnerships, collaborations, and advocacy.  
Dazzle us with your optimum excellence that can help create a positive impact and join us towards the road to success! 

company-logo-image

Client Support Specialist

HealthMetrics

RM 2000 - RM 3000

Subang Jaya

Full-Time

This job is no longer available