Job Description

• Handle, process and approve claims (outpatient or inpatient) claims within the turnaround time
• Process Guarantee Letter (inpatient or outpatient) application, top-up and final Guarantee Letter when necessary
• Process requests and investigative queries for guarantee letter(s) based on patient medical report, laboratory test results, etc.
• Handle queries of claims from members, corporates and hospitals via phone and email
• Handle incoming cases/calls for hospital admission and discharge processes for patients in local
• Resolve any technical or contentious claims within the boundaries of medical knowledge and policy held
• Prepare any and all necessary documentation(s) for customers' best experience.
• Paperwork and administrative work including filling and etc
• Any ad hoc task if required

Job Requirements

• Diploma/Degree holders from any medical-related fields (Medicine, Nursing, Biomedicine, Bioscience, etc) are preferred
• Fresh graduates are encouraged to apply
• Adaptable and able to work on own with minimal supervision
• A high level of organisational and interpersonal skills
• High attention to detail
• Able to converse, read and write in English and Bahasa Malaysia fluently
• Customer service and result oriented
• Able to work on shift/odd hours/weekends
• Able to start work immediately

Company Benefits

Additional Info