Job Description

• Remotely look after the condition of homes within our portfolio, making sure they are always maintained up to a 5* standard
• Specialize in troubleshooting issues with appliances, internet, boilers, broken items, and anything else within our homes, with guests over the phone and e-mail (NOT physically on-site)
• Using our software, manage and prioritize maintenance tasks across our portfolio each day, to make sure everything is being resolved on time, in the right order of urgency
• Dispatch, coordinate and remotely oversee maintenance contractors to carry out tasks across our homes, on a daily basis
• Liaise with both guests and homeowners to make sure issues are being resolved to everybody’s satisfaction
• Assist with dealing with contractor invoices, payments and overall management
• Assist the rest of the Operations team with any duties required to look after our homes
• Be proactive and help us constantly rethink our processes to keep pace with the evolving needs of our business

Job Requirements

• Previous relevant experience at a startup or in a technical / problem-solving role highly desirable
• Technical skills – have good understanding of how things work and be able to quickly understand how to operate and troubleshoot new appliances / boilers / etc. Technical degree a plus.
• Confident and personable, focused on great customer service, not shy to communicate with guests and customers, over the phone and e-mail
• Fast problem solver, being able to find solutions instantly for any given problem, without supervision
• Highly organized multi-tasker, keeps calm and focused under high pressure
• Detail-oriented with a strong focus on quality – Please mention the words ‘prawn crackers’ in your cover letter and spot the mistake in this ad!
• We are a 24/7 business. Your shifts will rotate around all days of the week and your main working hours will be 5pm - 2am, subject to change. You get a shift allowance and extra pay for working weekends. (!)
• Interest in start-ups, property management, and the sharing economy is a big plus!

Company Benefits

Additional Info