Job Description

• Look after the condition of homes within our portfolio, making sure they are always maintained up to a 5* standard
• Specialize in troubleshooting issues with appliances, internet, boilers, broken items and anything else within our homes, with guests over the phone and e-mail
• Manage and prioritize maintenance tasks across our portfolio each day, to make sure everything is being resolved on time, in the right order of urgency
• Dispatch, coordinate and remotely oversee maintenance contractors to carry out tasks across our homes, on a daily basis
• Liaise with both guests and homeowners to make sure issues are being resolved to everybody’s satisfaction
• Assist with dealing with contractor invoices, payments and overall management
• Assist the rest of the Operations team with any duties required to look after our homes
• Help us constantly rethink our processes to keep pace with the evolving needs of our business

Job Requirements

• Previous relevant experience (2-4 years +) in a similar position is highly desirable. Team Leader position available for candidates with more experience (!)
• Technical skills – have good understanding of how things work and be able to quickly understand how to operate and troubleshoot new appliances / boilers / etc.
• Confident and personable, focused on great customer service, knows how to effectively communicate with people in the context of the hospitality industry, over phone and e-mail
• Fast problem solver, being able to find solutions instantly for any given problem, without supervision
• Highly organized and analytical, be able to prioritize a large number of tasks correctly
• Multi-tasker, keeps calm and focused under high pressure
• Detail-oriented with a strong focus on quality – Please mention the words ‘prawn crackers’ in your cover letter and spot the mistake in this ad!
• We are a 24/7 business so no qualms about working on a 7-day roster and shift work, sometimes including weekdays, weekends, mornings and late evenings
• Interest in start-ups, property management and the sharing economy is a big plus!

• Exposure to the fast-paced world of high-tech start-ups, with excellent growth opportunities
• A dynamic work environment with low hierarchies and space for your own ideas
• Work with multicultural team members and an international teams, spread across the globe
• Opportunity to look after some amazing airbnb homes and discounted stay at homes we manage, across multiple cities, worldwide
• Competitive salary and a company laptop for work at the office
• Monthly performance bonus and generous extra pay for working over bank holidays

• Please apply with your CV and cover letter and tell us why you would love to work at GuestReady! No generic applications will be considered. 

Company Benefits

Additional Info