- Collaboration: Work as a team across countries and functional areas
- Excellence: Striving for excellence underpins the work we do, make it a habit!
- Proactivity: Believe that it’s possible and make it happen
- Honesty: Be true to yourself, your team, and your clients
- Respect: Show respect to people irrespective of hierarchy, education, culture, background
- Passion: Love what you do and do what you love
- Ownership: Own your work, be accountable for your actions and see it through
- Empowerment: Empower your team to make their own choices and trust them
- Ambition: Go big or go home - We don’t fear competition, we strive in competitive environments!
- Empathy: Care for people and their lives
Operations and admin
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Kuala Lumpur, Kuala Lumpur
About The Job
- Assist the operations manager with day to day operations and quality control
- Communicate offline and online with guests and hosts
- Set up partnerships with providers and suppliers of cleaning (e.g. linen cleaning)
- Solving problems in the most efficient way, taking into account cost and making sure guests are happy
- Help to train staff and have the opportunity to performance manage freelance staff
- Ensure that all check ins, check outs and cleanings are handled smoothly without unnecessary delay or discomfort to any guest.
- Maintain up-to date information on arrivals, departures and apartment condition.
- Organise and keep the back office information up-to-date.
- Collect Guest feedback after guest departure along with positives and negatives during their stay.
- Routinely following up with the maintenance team on any repairs needed during the time between check-outs and check -ins.
- Fluent in writing / speaking and English
- Strong analytical skills, identify gaps/opportunities
- A people person, comfortable interacting with casual hosts and ultra high end professional alike
- Entrepreneurial, flexible, self-driven, self-motivated, proactive - a hustler!
- Fast learner and willingness to go the extra mile
- Passion for start-up and operation is a plus
- Full-time availability
GUESTREADY - PROVIDING 5-STAR LEVEL SERVICES FOR HOMES ON AIRBNB ACROSS LONDON, PARIS, DUBAI, HONG KONG, KUALA LUMPUR & SINGAPORE!
We are GuestReady – a globally leading short-term rental management company, which provides professional services to property investors, homeowners and Airbnb hosts in London, Manchester, Edinburgh, Paris, Lisbon, Porto, Kuala Lumpur, Hong Kong and Dubai (with more cities to come!). Our mission is to leverage new technologies to unlock the full potential of real estate worldwide. Our short-let services include everything from listing creation to guest communications, housekeeping, key management and price optimisation. We raised a Seed Round of US $3M in October 2017 led by Impulse VC – https://beta.techcrunch.com/2017/10/25/guestready-raises-3m/ – (backed by Roman Abramovich)