Job Description

• Remotely scheduling Housekeeping services for our various homes, for each day, using our software
• Making sure the tasks for each day are adequately covered, in the most efficient manner possible
• Liaising with our Housekeepers (over phone and chat) to make sure they are available to cover the tasks assigned and that the schedules fit their needs
• Collecting and giving feedback to our Housekeepers (over phone and chat) to make sure they keep delivering a great job and they keep improving day by day
• Listening to their complaints & issues and making sure we make adjustments as necessary, to keep our Housekeepers satisfied and motivated to work for GuestReady
• Occasionally assisting your supervisor in the recruitment and training of new Housekeepers, as needed, or other management / admin tasks
• Having the opportunity to contribute ideas on how to improve our processes and the tools we use, to keep getting better at everything we do

Job Requirements

• Previous experience (1-2 years) working independently in a fast-paced environment and dealing with high-pressure situations, without constant supervision. 
• Great communicator, enjoys and knows how to deal with people over the phone and e-mail - whether they are cleaners or guests.
• Detail-obsessed individual with a strong focus on quality and getting things done right, each time – Please mention the word ‘sweet potato’ in your cover letter and find and mention a mistake, in this advert!
• Multi-tasker, able to work under high pressure, staying calm and composed, always focused and delivering great service, no matter how busy it gets
• We are a 24/7 business. Your shifts will rotate around all days of the week and your main working hours will be 5pm - 2am, subject to change. You get a shift allowance and extra pay for working weekends. (!)
• Interest in start-ups, the sharing economy, logistics and / or customer service is a big plus
• Works hard but likes to have fun! 

Company Benefits

Additional Info