Job Description

Job Requirements

• Complete responsibility for handling resolution claims and other platform issues for our UK market. Please note that your designated market is subject to change/grow, along with the team
• Act as a GuestReady "Account Manager" with Airbnb and other platforms by building a relationship and rapport with their agents.
• Work closely with the other teams for cases & ensure the best possible outcome for our guests, hosts and GuestReady, which will include handling high-level escalations.
• Resourcefulness and proactivity are a MUST! This position will require you to find solutions on your own. You will have many tools at your disposal and an advisor to guide/mentor you in the beginning, but eventually, you will need to be self-reliant and fully autonomous in this role. 
• You will be the “quarterback” (or decision-maker) for your cases. There will be other teams following your lead, so you’ll need to know where your cases are at and how to progress them further towards a final resolution
• Attention to detail is absolutely necessary for this position. You will need to seek a full understanding of timelines and physical documentation before pursuing cases with our valued guests.
• You will occasionally be expected to provide feedback from cases that were mishandled and give suggestions on how the team responsible could handle it better in the future (case studies) This will also include introducing and sharing new processes related to Claims, updating our internal knowledge base from time to time, etc
• You will need to be receptive to any constructive feedback on your performance and take full ownership for any mistakes, learn/grow from them and move on. A few of our core values at GuestReady are Ownership and Honesty, so these will be very important to practice in this role.
• You may be expected to attend additional meetings and planning sessions related to Claims. 

Company Benefits

Additional Info