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Experience Design Manager

Creative - Visual Design (Graphics, Interior, UI/UX, etc.)
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Bangsar South, Kuala Lumpur

About The Job

At GrowthOps we provide growth services for our clients through delivering outstanding digital experiences. We accomplish this by applying design as a tool to transform experiences for both businesses and consumers alike. We are looking for an Experience Design (XD) Manager to be based out of Malaysia to join our team. This would require a good understanding of how experience design is able to solve business problems and elevate the overall user experience. 

Job Requirements

  • Participate in concept sessions leveraging user research and data driven design thinking.
  • Introduce trends and best practices across experiences/industries/channels
  • To create experiences that is driven from customer/user needs while taking into consideration our client’s business goals, creative design, and technical feasibility.
  • Delivery of concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, and prototypes with Sketch, Adobe CS, InVision, and other tools.
  • Incorporate user research and usability testing to iterate on the experience and prototype.
  • Collaborate effectively with multi-disciplinary teams both internally and externally.
  • Communicate the experience and articulate design considerations and trade-offs.


  • 5 years of professional experience in digital and in experience design.
  • Experience with Sketch, Adobe CS or any other prototyping tools.
  • Proven experience delivering concepts, personas, user journeys, user flows, wireframes, prototypes, etc.
  • Exceptional communication skills and presentation skills.
  • Excellent collaboration skills to deliver work with different teams and clients.
  • A self-starter who is keen to solve problems creatively. 
  • Experience in developing best practices.
  • Online portfolio showcasing past work related to experience design or problem solving.

Our Culture


GrowthOps was formed from the merger of eight independent technology, advertising, strategy, marketing, and people businesses. Fast growing and founder led, these companies were among the most awarded and admired operators in their fields.

Before GOps, we was called APD. At APD, we’re always looking for ways to better deliver results for our clients. So joining forces with formidable partners to complement and expand our own capabilities just made sense.

As part of GrowthOps we now operate at the intersection of entrepreneurship, management consulting, advertising and technology.

We believe these industries are converging because major software and internet-based technologies are changing the way companies do business, and build capacity to grow.

In a fast-changing, technology-driven future, organisations face real threats to their market leadership.

GrowthOps helps our clients respond to and anticipate competitive threats. We provide a single point of contact and accountability, share our clients’ sense of urgency and align our incentives with theirs.


GrowthOps is a new kind of service provider – a growth services partner. We’re creating a new category that fuses together marketing, technology and people disciplines to help large organisations acquire and retain new customers, build and launch transformational products, and scale up operations.

Our core services include: customer research, data and analytics, creative advertising, brand strategy, experience design, software development, cloud services, artificial intelligence, organisational design, and change leadership.

We serve clients across the Asia Pacific from local bases in: Sydney, Melbourne, Brisbane, Canberra, Auckland, Singapore, Kuala Lumpur, Manila, and Hong Kong. 

GrowthOps is listed on the Australian Securities Exchange (ASX:TGO).