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Customer Service Specialist

GreatDay HR
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Undisclosed

Petaling Jaya

Full-Time

Job Description

  • Provide technical support to clients, including answer clients' inquiries and handling clients' issues in a timely manner. 
  • Responsible to escalate clients' issues to the developer / implementation/ sales team.
  • Actively participate in the fulfillment of his/her Personal Performance Plan including :-
    1. Stay up to date with the related development tools and technologies 
    2. Attend training provided by the company
    3. A motivated Customer Service Specialist with self learning skills in company tools and products


Job Requirements

  • Minimum 1 year experience in Customer Service line
  • Independent & fast learner 
  • Ability to handle client issues in a timely manner
  • Ability to prioritize tasks and multitask between customer requests
  • A fluent English speaker
  • Ability to communicate in Mandarin, and other dialects i.e. Cantonese will be an added advantage! 

Company Benefits

Friendly Colleagues

Meet nice people here and our colleagues from the Indonesia main office. Don't be shy to reach out to them. Trust me, they are super friendly!

Self Improvement Stage

Feel free to show us your experience, skills & knowledge. This is also a place for you to improve yourself and learn something else.

Colleagues from Everywhere

We are a team of around 450 employees and you will be having the chance to work with our talented team!

Additional Info

Experience Level

1 - 7 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial, Customer Service, HR Operations (Payroll, Admin, Office Management)

Company Profile

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GreatDay HR

GreatDay HR is a company that provides comprehensive payroll and HR system. We have more than 20 years of experiences in HRIS industry. We are a team of more than 450 employees, and we are trusted by more than 2,000 companies across Asia. Currently we have around 1 million of users who are from Indonesia, Malaysia, Singapore, Thailand, Cambodia, and Philippines.  

On December 12, 2018. DataOn (PT. Indodev Niaga Internet) announced GreatDay HR as the new brand for the mobile HR solution SunFish Go.  With the rebranding a new company has been established, PT. People Intelligence Indonesia (“PII”). PII will focus on ensuring that GreatDay HR supports the mission of improving employee engagement by helping them do something great every day.

GreatDay HR's headquarter is in Singapore and we have offices in Indonesia, Malaysia, Thailand, and Philippines. The technical support team including software developer is based in Indonesia. 

https://greatdayhr.com/en-my/
company-logo-image

Customer Service Specialist

GreatDay HR

Undisclosed

Petaling Jaya

Full-Time

This job is no longer available