Job Description

• To attend to walk-in customers & agents and ensure that their expectations are being fulfilled.
• To ensure compliance with Branch Operational Guide.
• To meet deadline and service turnaround time set.
• To familiarise with new procedures, guidelines, and product knowledge.
• To understand the features of all products and able to explain to customers.
• To attend to enquiries and complaints and follow through for effective resolution.
• To monitor claims approved by Head Office.
• To process data-entry; prepare endorsements and checks reports in an accurate and a timely manner.
• To ensure timely despatch of reports and correspondence.
• To assist and relief Executive whenever the need arises.
• To liaise with customer service officer or personnel from Head Office for clarifications and/or any requirements.
• To liaise with hospital/ clinic for medical reports required for claims.
• To conserve policies through client retention efforts
• To handle ad-hoc assignments as and when assigned by superiors and management.
• To be relief in Agency Service Centre, Finance and Customer Service Centre whenever needs arises.

Job Requirements

• Possess tertiary qualification preferably in Customer Service, Communication, Management, Business Administration, Marketing, Insurance or any related discipline
• Minimum 1-2 years of working experience in Life Insurance Company.
• Preferably with Customer Service or Life Underwriting experience
• Good product knowledge and technical knowledge of Life Underwriting
• Understand policy servicing guidelines & procedures
• General Insurance Act knowledge
• Good decision making, problem analysing and solving skills
• Good interpersonal relationship skills
• Good public relation skills

Company Benefits

Additional Info