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Event cum Customer Relationship Senior Executive

Customer Service
Full-Time
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Bangsar South, Kuala Lumpur

About The Job

  • Proposes, plans, coordinates and execute online & offline events, training and other functions including workshops, seminar, etc.
  • Coordinate and monitor event timelines and ensure deadlines are met
  • Work as a team and ensure all pre-event, during event, and post-event operations is completed smoothly and resolve any problems that might occur
  • Conduct research, make site visits, and find resources related to the event, liaison with vendors on event-related matters
  • Prepare event venue, logistic and other audio visual equipment required to ensure smooth executive of events
  • In charge of hotel booking, travels to ensure smooth executions of all events as and when needed
  • Making sure the customer database is correctly segmented for targeted marketing activities
  • Manage customer-business communication by develop and distribute emails, letters, phone communication channels, digital media channels and other correspondence regarding problem resolutions, product and service features and upgrades, company changes, welcome packets, and other materials for new and existing customers
  • Solve customer issues, retaining customers, lead positive reviews 
  • Review customer care practices on a continual basis to make sure that all customers are getting the attention they deserve
  • Collaborate to ensure customer satisfaction
  • Planning and deliver CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand
  • Consistently keep up with changes and other details about the products and services
  • Coming up with creative ideas, preparing proposals, overseeing the process and reporting the results to the relevant people.
  • Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel
  • Collaborating with other departments ensure the Event & CRM strategy works well for every aspect of the business
  •  To engage and maintain a highly responsive relationship with Team and clients
  • To carry out any other duties as assign by the management
  • Analyse the event’s success and prepare reports 
  • Provide necessary ad-hoc support as required

Job Requirements

  • At least 3 years of working experience in the related field is required for this position Event Management/CRM/Mass Communication
  • Proficient in MS words, Excel, PowerPoint, webinar, zoom, social media, etc
  • Preferably skilled in audio visual editing software
  • Possess valid driving license and able to travel 
  • Has experience at property agency is an advantage 

Skills:
  • People’s people 
  • Strong sales ability, customer focus and persuasiveness
  • Self-motivated with a results-driven approach
  • Must have good communications skills, listening skills, motivational skills, problem solving skills, creative thinking, able to come up with new ideas, computer literacy and organizational abilities are vital to the position
  • Result-oriented person, embrace changes, responsible, positive attitude, high level of discipline and punctuality, Proactive, multi-tasking, process oriented and fast learning 
  • Able to work independently, and in a team in a fast-paced environment
  • Must possess great personalities and good traits like high integrity, being on time, positive attitude, strong work ethic, high energy, passionate and coachable are must be in this position
  • Enjoy sharing knowledge and expertise with others and collaborating on innovative solutions that move people and business forward
  • Must have willingness to ensure quality, effectiveness and accountability to company culture, standards and processes


Our Culture

CORE VISION & MISSION

Our philosophy is simple. We believe in value adding to the people's life by designing our business allowing people to grow and achieve their financial freedom. 

Our Vision ~ A world of Love, Health, Wealth and Happiness.

Our Mission ~ To empower and make positive impact to 10,000,000 lives by 2112 through financial literacy.

We provide effective financial education for our investors and empower wealth creation to every single individual while bringing the best value of each and every person.

We provide a family culture where everyone dreams and grows together as leaders to provide comprehensive solutions to our customers in the most effective ways.

We provide life experience for all our investors to learn, grow, educate and create results for their goals.

We create global community platform with Love, Care and Commitment to grow together with our partners.

WHO WE ARE AND WHAT WE DO

CORE founded at 2013. We love real estate and believe in adding value to other people's lives through property investment. We are a rare investor community who put people and relationships before profits and money. 
We firmly believe wealth and fulfillment can come through personal growth, and we want our volunteers to grow alongside our new participants to breakthrough our limitations and reach new heights together. 
Since our humble beginnings, we have grown to one of the strongest property investor community in Malaysia, with many CORE members spanning Johor, KL, East Malaysia, Penang and Singapore.
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