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Customer Service Executive

Gogoprint Malaysia
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Undisclosed

Damansara Height

Full-Time

Job Description

 You are going to join the customer service team, the company barometer

  • You will ensure the customers have a smooth journey with us. 
  • You will also share the customers’ valuable feedbacks to serve our customer centric strategy in every department of the company by converting them into action plans. 
  • You will interact with customers through different channels (phone, emails, social media, chat, and etc). 
  • You have to keep yourself up to date on the latest technologies and service standards. You also proactively plan and implement business strategies to maximize the performance in terms of customer satisfaction and revenues.
  • You are responsible for your P&L and produce a weekly or monthly reporting. You will ensure an efficient communication with partners & vendors for problem solving and day to day solutions 

Job Requirements

  •  At least 3 years of working experience in customer service. 
  • Knowledge of customer service applications for email and live chat management. 
  • Possess in-depth knowledge of customer service principle and practices. 
  • Excellent command of spoken and written English, Bahasa Malaysia and Mandarin. 
  •  Good problem solving skills. 
  • Bachelor degree in any field. 
  • Result oriented, self-motivated and good people management skills. 
  • Ability to work under pressure. 
  • Patient and up for an adventure 
  • Able to work independently with little guidance. 

Company Benefits

Music During Work

Feel free to listen your favorite song during work hours

No Dress Code

No suit or tie.. Just relaxed dress code

Exciting Staff Activities

Please join our exciting activities for staffs every month and also annual company trip!

Go Global

Work directly with international management (English speaking) and assume high responsibilities

Incentive

We pay bonus every half yearly!

Comprehensive Medical Insurance

Including Outpatient Claim and Health Insurance


Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Customer Service


Company Profile

Gogoprint Malaysia-logo-image

Gogoprint Malaysia

Gogoprint is one of the most innovative online printing company in Asia Pacific, offering a vast selection of products at competitive prices. We see fantastic traction and are tapping full speed into the booming e-commerce markets.  Operating in 3 countries (Thailand, Malaysia and Singapore), we have 2 offices in Bangkok and Kuala Lumpur.

company-logo-image

Customer Service Executive

Gogoprint Malaysia

Undisclosed

Damansara Height

Full-Time

This job is no longer available