Customer Experience Executive (Mandarin Speaking)

GoCar Malaysia

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RM 3300

Petaling Jaya

Full-Time

Job Description

Able to handle phone calls, Facebook instant/public messages, and emails during the stated normal and special working hours during shifts in a professional manner, especially during emergencies
Must be responsible and understand that picking up all emergency calls during late hours is vital
Able to formulate action plans for customers on a case by case basis to respond to customer demands
Able to cope with operational requests and communicate effectively with fleet team to coincide cases that affect customer bookings
Provide daily reports to Head of Customer Experience and/or assigned manager / team leader
Be able to drive to deliver replacement car to customer if necessary for rare cases of emergencies when fleet assistant is not able to perform

Job Requirements

At least 2 years of customer service experience
Possess valid drivers licence
Able to operate a smartphone alongside lifestyle and productivity apps (Waze, Google Maps, WhatsApp, Slack, Facebook Messenger)
Able to manage time and follow instructions well
Able to handle stressful situations and respond professionally in a calm and composed manner
Comfortable with making decisions with minimal supervision
Attention to detail and analytical
Responsible individual that is able to empathise with customers
Able to manage time and tasks systematically especially tasks that require following up
Passionate about helping people and enjoy communicating
Good command of Mandarin, English (writing and speaking) and decent command of Malay

Company Benefits

Career Progression

At GoCar, we emphasise on work efficiency and effectiveness. We promote high performers regardless of seniority — age doesn't matter here.

Employee Discount

What do we have the most? GoCars! All employees get to #TakeGoCar at exclusive employee-only rates.

#GoCarCulture

Be surrounded by a supportive team that embrace the #GoCarCulture. Catch up with your team during weekly departmental scrum or during 1-to-1 meet ups.

Casual Dresscode

Forget about formal attire. Dress in whatever you're comfortable to work in. T-shirt, jeans, and sneakers are our all-time favourite combination.

Medical Coverage

Coverage for medical visits and hospitalisation. Your personal wellbeing matters.

Steep Learning Curve

Looking for personal & professional growth? Working with GoCar will not disappoint! Expect to hustle hard, refine your skills, and try something new.

Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Customer Service

Company Profile

GoCar Malaysia

GoCar Malaysia is an on-demand car sharing platform that allows you to rent a car by the hour or day via the GoCar app. As an alternative to car ownership, we are on a journey to transform the way we think about transportation to make Malaysia greener and smarter.

GoCar was established in 2015 on two simple notions — to provide flexibility to rent a car and make owning a car as an option in Malaysia. In 2016, GoCar was acquired by Mayflower Car Rental Sdn Bhd, a subsidiary of Warisan Tan Chong Holdings Berhad, to scale its fleet and expand its service nationwide.

Since 2017, GoCar have been offering various car models in its fleet to cater to different types of road trips, such as sedans, crossover SUVs, MPVs, and pickup trucks. Currently, there are GoCars available at over 300 locations across 3 states in Malaysia: Selangor, Wilayah Persekutuan, and Penang.

Customer Experience Executive (Mandarin Speaking)

GoCar Malaysia

RM 3300

Petaling Jaya

Full-Time

This job is no longer available