Job Description

• Serve as the first point of contact for customers seeking technical assistance over the phone, email or other support ticket systems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide ongoing feedback and suggestions to improve service quality and support function.
• Perform UAT testing for products.
• Have the ability to deliver quality work in a fast paced environment.
• Ability to perform different tasks at once.
• Perform documentation on troubleshooting guide.

Job Requirements

• Bachelor’s degree in IT or equivalent work experience.
• At least 1 year Helpdesk / Service Desk experience.
• IT Support and Troubleshooting.
• Experience communicating directly with the client.
• Fresh graduates with experience in internships of IT Support roles are encouraged to apply.
• Excellent oral and written communication in English.

Company Benefits

Additional Info