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Customer Care Specialist (Japanese Speaker)

Supply Chain & Logistics
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PJ, Bandar Utama, Selangor

About The Job

  • You will be working with our Japan counterpart with igh level of stakeholder management of internal and external customers.
  • Maintain up-to-date billing system. Follow up collection and allocation of payments.
  • Monitor customer account details for current and delayed payments and other
  • irregularities. Check bank and clearing accounts.
  • Process adjustments, write offs, bank charges, discounts. Drive some documentary collections.
  • Maintain accounts receivable customer files/data. Investigate and resolve customer queries.
  • Participate in month end activities (aging list / bad debt provision).
  • Follow established procedures for processing receipts, cash
  • Organize a recovery system and initiate collection efforts.
  • You will be an individual contributor in taking care of own processes, documentations and keeping them updated.

Job Requirements

  • At least a University degree
  • Professional specialist experience: 3 or more years minimum relevant experience
  • Experience in ERP system (SAP)
  • Fluent English and Japanese, able to read write and speak.
  • Experience handling Asia Pacific portfolio including Japan region. 
  • Experience of knowledge transfer activity is an advantage