- Maintaining a positive and professional attitude towards customer at all-time via Live Chat/Phone/Emails.

- Responding promptly to customer inquiries

- Communicating and coordinating with relevant departments if necessary

- Deliver customer satisfaction through quality & excellent service

- Acknowledge and resolving customer complaint.

- Ensure customer satisfaction and provide professional customer support

- Provide feedback on the efficiency of the customer service process.

- Able to travel to Hong Kong for training purpose for the first 6 months.

- Minimum Diploma in Information Technology or any related fields.

- At least 1 - 2 year(s) of working experience in the related field is required for this position.

- Required language(s): English & Chinese (Must be proficient in writing & reading). 

- Ability to stay calm when customers are stressed or upset.

- Must be able to work shift on weekends & public holidays: Midnight & Morning shift; work 9 hours per day; 5 days per week. (Additional allowance provided for occasion work.) 

- Initiative, Responsible, Team work, Passionate

- Must be PC literate: Basic knowledge of internet, email and keyboard skills are required.