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Merchant Operation Manager / Executive

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Petaling Jaya, Selangor

About The Job

  • Supporting the entire Business Development division of the company with partnership operations and growth planning of the city’s best F&B and entertainment outlets throughout Klang Valley.
  • Documenting partner support processes and FAQs as well as assist in setting up partners outlets and work on continuous process-flow improvement.
  • Assisting and managing partner’s tech & operational queries from various platforms including but not limited to online chats, calls and emails.
  • Working closely with the whole team especially Head of Business Development in managing partner relationships and handling partner expectations.
  • Generating and analysing partner experience reports for service monitoring and improvement.
  • Sharing insights on the user experience reports with the team.
  • Contributing to inter-departmental coordination, brainstorming and tasks.

Job Requirements

  1. Fresh graduates are welcome to apply but candidates with at least 1 year of experience in a similar role will be highly preferred.
  2. Tech savvy, dynamic and creative problem solver who thrives in fast-paced environments with a great sense of communication, both verbally and in writing.
  3. Excellent Communication Skills especially in English, Mandarin & Malay.
  4. Ability to listen and empathize with the situation.

Our Culture


GEM, short for “Great Experience Matters”, defines who we are and what we believe in. Our purpose is to make great experiences as easy to attain as it is to experience.

We operate primarily through our two arms: GEM, a table booking app which offers VIP experiences to users; and GEM X, a comprehensive venue management solution designed to be the backbone of today’s businesses. 


We are an exciting and dynamic tech start-up that’s about to take the city’s entertainment and lifestyle scene by storm. As makers of great experiences (and people), we live, breathe and create privilege experiences for those with a taste for the exclusive. If you’re a highly passionate savvy go-getter with equally promising talents to match - talk to us now to see if we click!