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Merchant Operation Manager / Executive

GEM LIVE
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RM 2800 - RM 5500

Petaling Jaya

Full-Time

Job Description

  • Supporting the entire Business Development division of the company with partnership operations and growth planning of the city’s best F&B and entertainment outlets throughout Klang Valley.
  • Documenting partner support processes and FAQs as well as assist in setting up partners outlets and work on continuous process-flow improvement.
  • Assisting and managing partner’s tech & operational queries from various platforms including but not limited to online chats, calls and emails.
  • Working closely with the whole team especially Head of Business Development in managing partner relationships and handling partner expectations.
  • Generating and analysing partner experience reports for service monitoring and improvement.
  • Sharing insights on the user experience reports with the team.
  • Contributing to inter-departmental coordination, brainstorming and tasks.

Job Requirements

  1. Fresh graduates are welcome to apply but candidates with at least 1 year of experience in a similar role will be highly preferred.
  2. Tech savvy, dynamic and creative problem solver who thrives in fast-paced environments with a great sense of communication, both verbally and in writing.
  3. Excellent Communication Skills especially in English, Mandarin & Malay.
  4. Ability to listen and empathize with the situation.

Company Benefits

Travel Opportunity

We're on track to expand our brand across South East Asia in the near future!

Medical Insurance

Your overall well-being is of importance to us. A healthy employee is a productive employee.

Great Exposure

Great exposure and connections in the entertainment, lifestyle and F&B line.

Attractive Remuneration

An attractive remuneration and commission structure that rewards hard work and dedication.

Empowered Work Culture

Experience empowerment at work as we believe in equipping and motivating our team members to be all they can to take on the world with confidence!

Fun Work Space Environment

Be a part of a young and energetic team whose mission is to be a game changer in the entertainment, lifestyle and F&B game in this city.


Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Advertising & Branding, Business Development, General Project Management


Company Profile

GEM LIVE-logo-image

GEM LIVE

We are an exciting and dynamic tech start-up that’s about to take the city’s entertainment and lifestyle scene by storm. As makers of great experiences (and people), we live, breathe and create privilege experiences for those with a taste for the exclusive. If you’re a highly passionate savvy go-getter with equally promising talents to match - talk to us now to see if we click!

As the largest F&B booking directory in Klang Valley, we save your time and money with instant table bookings, food delivery and exclusive perks, making your next outings truly hassle-free. Check out more https://apps.apple.com/my/app/id1225087083?mt=8
https://www.facebook.com/search/top?q=gemspot

company-logo-image

Merchant Operation Manager / Executive

GEM LIVE

RM 2800 - RM 5500

Petaling Jaya

Full-Time

This job is no longer available