Job Description

• Maintaining a positive, emphatic and professional attitude towards customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to enable you to answer queries.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements

• Both fresh graduates and experienced customer service personnel are welcomed
• Willingness to work on shift including weekends and to accept possible changes to working schedule.
• Good written and verbal communication skills in English is a must. Multi-language speakers (Mandarin) are also preferred.
• Excellent interpersonal and organisational skills
• Dedication and discipline.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers. 

Company Benefits

Additional Info