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Customer Happiness Executive

Creative
Full-time
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Tropicana Petaling Jaya, Selangor

About The Job

We’re seeking a dedicated and people-centric Customer Service Executive with a good understanding of customer behaviour within the exciting realms of F&B, entertainment and lifestyle segment.

  • Maintaining a positive, emphatic and professional attitude towards customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out to enable you to answer queries.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • Both fresh graduates and experienced customer service personnel are welcomed
  • Willingness to work on shift including weekends and to accept possible changes to working schedule.
  • Good written and verbal communication skills in English is a must. Multi-language speakers (Mandarin) are also preferred.
  • Excellent interpersonal and organisational skills
  • Dedication and discipline.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers. 

Our Culture

ABOUT US

We are an exciting and dynamic tech start-up that’s about to take the city’s entertainment and lifestyle scene by storm. As makers of great experiences (and people), we live, breathe and create privilege experiences for those with a taste for the exclusive. If you’re a highly passionate savvy go-getter with equally promising talents to match - talk to us now to see if we click! 

As the largest F&B booking directory in Klang Valley, we save your time and money with instant table bookings and exclusive perks, making your next outings truly hassle-free. Check out more https://apps.apple.com/my/app/id1225087083?mt=8

WHAT WE DO

GEM, short for “Great Experience Matters”, defines who we are and what we believe in. Our purpose is to make great experiences as easy to attain as it is to experience.

We operate primarily through our two arms: GEM, a table booking app which offers VIP experiences to users; and GEM X, a comprehensive venue management solution designed to be the backbone of today’s businesses. 
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