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Key Account Manager

Sales and marketing
Full-time
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Bangsar South, Kuala Lumpur

About The Job

We’re looking for someone who has experience in the digital marketing or e-commerce industry in the account management role who is looking to work with clients in creating high-quality digital marketing & e-commerce capabilities that are integrated with business plans to achieve real business outcomes.

The successful candidate will create and maintain long-term customer relationships by gaining insight into the clients’ business objectives and advising accordingly. He/she with strong commercial sense also be responsibile to explore new business potential and to resolve common account problems and facilitate excellent client relationship with the Company.

Key Responsibilities

  • Build commercial pipeline with strong business sense
  • Explore business potential with new and existing clients
  • Build strong relationships with your portfolio of clients to gain an understanding of their business plans and requirements.
  • Drive client engagement on a regular basis by delivering monthly performance reviews and being able to propose business strategies to achieve greater business outcomes for them. 
  • Provide feedback from client to internal teams to ensure clients’ business outcomes are aligned.
  • Receive, manage and resolve clients’ complaints by communicating and collaborating with Company resources.
  • Establish the Company as a trusted partner of your clients.
  • Ensuring a long-term business partnership with mutual revenue growth for your clients and the Company.
 

Job Requirements

  • Minimum 3 years experience in a similar role. Experience in a marketing agency and/or social media ads will be a definite advantage.
  • Excellent communication skills in English and Mandarin is a must. 
  • Highly organized and excellent time management.
  • Solid problem solving and negotiating skills.
  • Ability to handle pressure and meet deadlines.
  • Extensive experience in:
    • Microsoft Office
    • Google’s G Suite 

Our Culture

WHAT WE DO

In the new generation of business transformation that is digital, GARGANTO sets out to enable, enhance and ultimately establish our partners’ digital journey. 

Enable - to establish a foundation in all basic touch points such as web design, e-commerce capability, data infrastructure, social media engagement and proper performance management

Enhance - to optimize co-efficiency of various digital costs such as reach, impression, engagements, clicks, conversion, re-targeting, traffic quality and path-to-purchase via our best practices

Expand – to scale business both vertically and horizontally via avenues such as category expansion, new market penetration and claiming the throne to the category leader 

OUR BELIEF

DATA IS COLD HARD CASH, STOP GIVING IT ALL AWAY

Many businesses today would happily hitch a ride from market places for the quick wins. Listing fee, digital real estate, margin, marketing fund, logistics, various internal labor – are all common investments made and the best ROI they could hope for is merely tactical sales and exposure; amidst all that, the rich data generated remains an intellectual property of the platform owner. Most business owners are not fully aware that they are spending their dollars to help build up somebody else’s database – at GARGANTO, we want to change that by educating and helping businesses diversify and build a digital base that is sustainable and expandable. 
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