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Customer Service Clerk

Operations & Admin
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Kepong, Kuala Lumpur

About The Job

  • Handle incoming and outgoing telephone calls with professional, polite, and attentive.
  • Responsive to internal and external customers’ call query or complaints on sales ordering, addressing concerns and offer solutions
  • Providing sales and administrative support to company sales team, attend to customers and salespersons enquiries invoicing and stocks delivery.
  • Prepare and issue sales order, delivery order, invoice and credit note for customers ACCURATELY
  • Ensure that the sales ordering data input are captured correctly and preparation of billings are accurately done in billing system
  • Keep track of customer's order delivery status & update sales team closely
  • Keep track of customer's back-order closely
  • Ensure D/O be chop & sign by customer 
  • To update salespersons if NO ENOUGH stock for respective customer's order
  • Work with internal departments (store, purchasing, sales, finance & admin) to ensure sales order timely delivery
  • Maintain a proper and efficient filing system of all documents for easy and systematic retrieval
  • Understanding of basic dental product functions and usage with excellent learning ability, customer service and knowledge (Company will provide product training from time to time)
  • Other ad hoc duties and administrative task assigned by superior and management

Job Requirements

  • Diploma or Bachelor's Degree in Business Administration, Marketing, Accounting or equivalent.
  • Minimum 2 years and above of working experiences in related field is required for this position
  • Required language(s): English, Bahasa Malaysia, Mandarin
  • Required Skill(s): Computer literate & Microsoft Office, Familiar with MS Excel
  • Required Skill(s): Billing computerized system: Accpac or etc relevant.
  • Good interpersonal & communication skills
  • Fair / Good written and verbal English skills
  • Strong sense of responsibility and initiative, good professional ethics, good at communication and coordination, and good teamwork awareness
  • Hardworking & Willing to learn in a meticulous attitude
  • Self-driven and independent to work with a high degree of commitment to meet deadlines.
  • Experience with government agencies and knowledge with EPerolehan system will have additional advantage
  • Immediate available is highly preferred
  • Training & Guidance will be provided

Our Culture


We are particularly fond of the 'win-win' principle. We seek to create an environment in which our employees can fully develop their skills while actively contributing to company's performance. Formal Training, on-the-job training, and informal mentoring from day one ensure you build the skills that you need to meet the demands of our customers and our industry.


Galla Dental Corporation Sdn Bhd is a Leading Distributor in Professional Dental Products. We are in dental business for more than 10 years above and we are the distributor for dental brand agency Japan Takara Belmont, Japan NSK (dental handpiece/spareparts), dental product restorative & preventive, Nobel Biocare (Implant range of products) & Ortho range of products & etc.