Job Description

• Provide primarily customer support based on email and social media
• Activate and engage with customer whilst providing accurate information of customers’ issues at hand
• Update customer on inquiries timely and accurately
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases
• Analyse internal KPI
• Be familiar with all policy, products, processes and escalation paths
• Maintain and enhance company’s reputation through provide above the standard customer experience
• Analyse customer profile and data accurately and systematically

Job Requirements

1. Show strong customers orientation, to represent company in liaison with customers
2. Has good time management, team player, higher motivated, adaptable, proactive in problem solving
3. Regularly analyse customer feedback collected across the organisation, and summarise and extract management implication
4. Result oriented, able to manage deadlines, resourceful and highly adaptive
5. Required language: English
6. STPM leavers, Possess diploma or degree in Mass Communication, Hospitality, Marketing / Business, Journalism, Entrepreneurship or equivalent (preferable)
7. Driven in the sector of internet marketing or digital marketing industry (preferable)

Additional Info