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Technical Support Executive (APAC Market)

Information technology
Full-time
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Petaling Jaya, Selangor

About The Job

  • In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. -Deliver the best customer experience by adhering to the Company policies and procedures. Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders satisfaction.
  • Educate and guide customer on printer and printing technology
  • Contribute to the knowledge management database available to all staff.
  • Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship
  • Take part in team events and support team actively

Job Requirements

  • Diploma/Degree in Information Technology or equivalent.
  • Relevant knowledge and experience in IT and Printing Technology (will be an added advantage).

Knowledge of
  1. Operating Systems: Windows (Desktop and Server OS) and Mac (Desirable).
  2. Software: MS Office and Adobe Suite (Desirable).
  3. Hardware: Desktop, Laptop, Server (Desirable) and Networking devices.
  4. Networking: LAN and Wireless Technology.
  5. Email infrastructure
  6. Applications: Citrix and SAP Printing experience (Desirable)

  • Previous Experience in IT Helpdesk, Server Support or Network Admin roles will be highly regarded.
  • Strong interpersonal and communication skills, both verbal and written
  • Ability to develop knowledge and skills independently.
  • Ability to work independently as well as part of a team.
  • Must have advanced troubleshooting and problem solving skills.
  • A record of a can-do, mature and professional attitude, and attention to detail.
  • Keep up to date with current technology.

Our Culture

OUR VALUES

1. Seek to Offer Exceptional Value 
2. Value Speed 
3. Maintain High Ethical Standards 
4. Pursue Innovation
5. Collaborate Closely
6. Respect Diversity

ABOUT US

Fuji Xerox Malaysia Sdn Bhd, a MSC status Company which is wholly owned by Fuji Xerox Asia Pacific Pte Ltd (Singapore). Its main activity involves in providing shared services of Technical Support, Customer Support, On-line Support and Finance Services Operation to all affiliated Company under the Umbrella of Fuji Xerox across Asia Pacific.
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