Job Description

• In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. -Deliver the best customer experience by adhering to the Company policies and procedures. Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders satisfaction.
• Educate and guide customer on printer and printing technology
• Contribute to the knowledge management database available to all staff.
• Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship
• Take part in team events and support team actively

Job Requirements

• Diploma/Degree in Information Technology or equivalent.
• Relevant knowledge and experience in IT and Printing Technology (will be an added advantage).

1. Operating Systems: Windows (Desktop and Server OS) and Mac (Desirable).
2. Software: MS Office and Adobe Suite (Desirable).
3. Hardware: Desktop, Laptop, Server (Desirable) and Networking devices.
4. Networking: LAN and Wireless Technology.
5. Email infrastructure
6. Applications: Citrix and SAP Printing experience (Desirable)

• Previous Experience in IT Helpdesk, Server Support or Network Admin roles will be highly regarded.
• Strong interpersonal and communication skills, both verbal and written
• Ability to develop knowledge and skills independently.
• Ability to work independently as well as part of a team.
• Must have advanced troubleshooting and problem solving skills.
• A record of a can-do, mature and professional attitude, and attention to detail.
• Keep up to date with current technology.

Company Benefits

Additional Info