Job Description

• Act as the central focal point for the Customer in all account and administrative and credit matters
• Work with the Customer and other resources to understand the Customers key business processes and independencies
• Work with Customer to provide Customer requirements and best solutions, eg. Contracts and consolidations
• Work with FXS functions to meet Customer requirements and provide advice to Sales on contract solutions
• Seek feedback from Customers and use to enhance Customer Service and build Customer relationship
• Follow up with customer on overdue debts via calls and emails
• Perform Customer account maintenance activities such as reconciling unmatched items, preparing cheque and refunds
• Perform updates on account receivables correspondences
• Provide statement of account and invoice to customer
• Attend to customers’ enquiries on contracts, billing, and payment collection
• Monitor payment progress and ensure debts are collected on time
• Proactively educate customers on best practise to ensure smooth and efficient billings and financials.
• Collections and Credit Control

• Make outbound Customer collection calls / activity (verbal, non-verbal) utilising collection procedures and policy guidelines to achieve cash flow targets
• Implement collection programs to manage accounts against targets
• Identify potential marginal accounts and develop/implement strategies to manage overdue payments and minimise debt exposure
• Schedule and conduct customer feedback reviews as appropriate
• Understands procedure involved with Administration / Liquidator appointed accounts and assists with preparation of POD’s, Disclaimers and interacting with solicitors
• Account Management

• Perform customer account reconciliation and coordinate output with Customers
• Maintain records for all customer interactions
• Perform Account maintenance activities such as reconciling unmatched items, preparing cheque refunds, and updating customer records
• Review the listing of direct credit payments, collect remittance details, and submit to the banking function
• Establish and maintain cross functional relationships across the business to improve customer satisfaction
• Value Add

• Monitor and track key ledger performance KPIs and make suggestions to enhance and improve ledger performance.
• Suggest improvements based on Customer interactions / Customer surveys to better improve Customer relationship for their Customer tier group.
• Understand the FXS Bulk Order/Tender and Order to Contract process to manage customer expectations.

• Ability to collaborate and negotiate with multiple stakeholders to resolve issues
• Good business writing skills, with basic understanding of business structures within corporations
• Able to make rational decisions under pressure and carry out Management’s instructions accordingly
• Able to work under tight deadlines
• Meticulous and attentive to details
• A team player with excellence interpersonal and communication skills
• Sound knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information.
• Understands business processes and organisational support structures to perform account maintenance actions
• Mandarin Speaker is an advantage
• Professional Experience

Job Requirements

1. 3 to 5 years’ experience in credit management
2. Experienced in Oracle Application
3. Proficiency in Microsoft Office
4. A sound understanding of accounting concepts.
5. Business process improvement experience is highly regarded.
6. Problem solving skills is essential.
7. Tertiary qualifications in diploma/degree in Business, Finance and Accounting is preferred.

Company Benefits

Additional Info