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Customer Service, Sales & Writing Executive

Sales and marketing
Full-time
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Sunway, Selangor

About The Job

Expect to be given the exposure to learn, grow, and eventually find your niche with us. We are on the lookout for ambitious individuals who want to be part of a fast-growing industry, who will be responsible for everyday operations & special projects. Career advancement opportunities available.

Job Scope:
  • Replying and managing customer enquiries across all platforms
  • Generating sales leads that develop into new customers
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Closing sales on all platforms in accordance to monthly targets
  • Consolidating daily orders for delivery 
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers and close sales
  • Writing content that strengthens branding and customer relationships
  • Carry out & track product exchanges
  • Tracking shipments & liaising with our delivery partners 
  • Assisting in cross-functional projects 
  • Understand existing systems and processes, and identify potential improvement opportunities 

Job Requirements

Requirements:
  1. At least 2 years of experience in Customer Service & Sales
  2. Amazing reading and written communication skills
  3. Good problem solving skills
  4. Positive, kind and friendly demeanour
  5. Passionate about fashion
  6. Familiarity with CRM systems and practices
  7. Customer orientation and ability to adapt/respond to different types of characters
  8. Excellent communication and presentation skills
  9. Ability to multi-task, prioritize, and manage time effectively

Our Culture

OUR CULTURE

As a start-up, we believe strongly that everyone on our team has a voice in every decision our company makes. Our team members are encouraged to share their ideas and thoughts with one another, and are given many opportunities to do so. As a small team, everyone is given the exclusive chance to learn a wide variety of skills across different areas of responsibilities, something most bigger companies would not be able to provide. Independence and ambition is the key to a collaborative and efficient workplace, and Freyja believes in giving everyone that respect and trust. 
In Freyja, you won’t need to show up in a stuffy work-office outfit! We welcome and encourage our team members to indulge in their fashionable/chilled/inspired sides, and thus do not enforce a dress code. With creativity comes ideas at all times of the night, so we’ve also embraced a flexible working hours’ environment, so you can work at your most inspired times. 

FASHION E-COMMERCE

Is your life a fashion show, and you’re the model, designer, and producer on that runway? Do you believe deeply in your heart that creative freedom is a necessity, not an option? Are you sincere and passionate about every task you take on? 
You’re just the person Freyja’s been looking for! 
We’d love for you to join our open and collaborative team. Especially if you’re interested in an environment that actively encourages fresh, unique ideas, one that teaches you to communicate effectively with the fashion community, and where you can make your mark in one of the most dynamic industries around. 

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