Job Description

• Welcome our customers to Foundingbird. Send clients handwritten notes, video messages, and little gifts. Make sure they feel heard and taken care of. 🎁
• Periodically check-in with our clientele to see if there are any changes to their business, how it’s going and see how we can support them. ☕️
• Be a bridge between our clients and our product team, lawyers and corporate secretaries and follow-up on the client's needs. 🌉
• Design delightful customer experiences together with our team. Come up with new ideas on how we can surprise or delight the customer in proactive ways. 😍
• Build long-term relationships with our clientele and be their go-to contact for any administration business need they have. 🤝
• Advise clients on the products and services that best suit them, even if it’s not a service we can’t provide and we have to refer them to the competition.😮
• Periodically deal with customers who may not be satisfied 😞(but let’s aim to prevent that from happening) and be proactive and adequate in solving their problems.

Job Requirements

• Loves being around people and making sure they’re taken care of.
• Doesn’t mind visiting client’s over coffee or at their office, calling them or sending them a personal video message.
• Thinks pro-actively and always seeks to find the best way to delight customers. Comes up with new ideas within budget to build relations with clients.
• Gets excited by the use of technology to enhance customer experiences.
• Speaks Mandarin/Cantonese, Bahasa & English.
• Degree? Irrelevant, as long as you have motivation for the role and show that you are willing to learn, study and improve your work.
• Presents themselves well and always tries to look their best. Everyone has their off days, and that’s cool, just don’t project it on the client!

• Has experience in customer support, account management or sales
• Experience in business administration / corporate secretary services

Additional Info