Customer Service

Full-Time

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Subang Jaya USJ 9, Selangor

About The Job

Handling customer inquiries throughout all social media platforms and email.
Analyse customer feedback while continuously looking for ways to improve customer experience.
Responsible for daily e-commerce order processing and fulfilment.
Liaise with our warehouses in Malaysia.
Focused on customer satisfaction, service and happiness. Process returns / exchange.
Provide administrative support, as and when required.

Job Requirements

A BIG passion for helping customers.
Lots of self-drive with a motivation and desire to succeed.
People-Loving / People-Serving Attitude
Strong conversational and rapport-building skills
Strong writing ability.
Strong problem-solving skills. Numerate, analytical, with good attention to detail
Fast Learner
Willingness to “go the extra mile” if required
Team player who enjoys working in an energetic, fun, environment
Keen interest in professional development and career growth
Intermediate / Advanced level of Computer / Techno Savviness
Experience is not required

Our Culture

WHO ARE WE

Hey there you beautiful human being.

Welcome to Forwrd, where Our Vision is to create a Superstar Team that is Proficient and Passionate about helping others grow and achieve happiness.

We're an E-Commerce Growth Hacking Agency based in USJ Taipan.

Our Daily Mission is set to become the number one partner to eCommerce Businesses in Malaysia. This is why we are in the trenches, day in day out to scale and growth hack small and mid size businesses to become 7/8+ Figures powerhouse brands.

Everyday comes with new ventures, highly incentivize challenges, and lots of fun mixed with a tinge of weirdness.

Whether it be bashing brains together to create the next jaw dropping viral Facebook videos, rummaging through spreadsheet analytics to spot patterns and the next 'Ah-hah' moments, binge watching Instagram and Tik Tok videos to understand your target demographic better, or even be scaling ad accounts off the roof to 8 figures and beyond; there is no such thing as a stagnant week or month at Forwrd.

No. Like literally. Haha! Evolution only stops when you choose it to.

Furthermore, at Fowrd, we believe in freedom of execution, alongside full responsibility in results.

This allows everyone to have a chance to showcase their best selves to the world without constantly being micromanaged till they go insane.

P.S. This is also our secret sauce to what helps us constantly achieve positive results and ROI for our partners!

And the reason we are capable to be so lean and mean is also due to our great partners tasking us with only one thing - to grow their business; whatever it takes.

We don't believe and follow regular society norms.

This is because our goal is to be Number 1.

And to be number one means to be the leader of the new wave.

We want you to be the best version of yourself, and to help others be their best version too. And by doing so, we only partner with insanely passionate and hungry individuals, where it be our team or our clients.

If this resonates with you, let's talk opportunities, so that you can come on down and join us on this journey together.

Because at Forwrd, we believe that aspiring and hardworking people, are meant for greater things in their lives. And we plan to prove that to the world and of course, to you too! ;)

Check out what we do on our website!
https://forwrd.com.my/

WHY JOIN US!

Because our goal is ~~to create a future of equal opportunities~~ world domination, and who doesn't like that?! Well… Sorta…?

We understand that modern problems requires modern solutions, thus these are what we believe in, and what we have to offer for you!

Freedom and Flexibility: Brilliant people hate rules and desire the freedom to do their work in their own way. Here at Forwrd, you are encouraged to try new things daily, as long as you fail profitably and learn from it!

Well-being and growth incentives: We invest in our people. We don't want you to just work and complete the task at hand - though that is important. We want you to grow as a person, be more confident and up skill daily wherever you can as learning is a lifelong journey. Further, we also have performance based incentives!

Transparency: Honesty, transparency and responsibility are rated very highly in our organisation. Everyone here has a voice and your opinions and thoughts will be taken seriously. One of our core values is to maintain open communicate always. Honesty, transparency and responsibility. We want you to live up to the highest moral standard for your professional career as well as personal life.

Fun: Don't get us wrong, we're a disciplined, well-oiled engine of growth. But we believe that business should be fun and people should look forward to going to work each day. And a little weirdness never hurts anybody!

We Care: We treat our team well, and we believe in treating people like how you want to be treated (Well this could sound bias, but feel free to let us proof it to you 😉 !). At Forwrd, we choose partners, where it be our clients or team members, who wants to share and be on the same journey for greatness together.

Because hey, we only have one life, and we spend most of our time with our workmates, so why not ensure that those people are like-minded, ass kicking, A-listed individuals that can bring value and most importantly happiness into our lives?