Job Description

• Serve as the primary point of contact and escalation for integration activities between all departments (marketing, creatives & operations), ensuring succinct communication, unified efforts, and clarity around objectives.
• Develop strategies to increase sales, reduce costs and drive conversion rate of acquired products including: price optimization, PPC, packaging/inserts, coupons and deals, customer communications, creative, changing package dimensions, subscribe and save, removing unprofitable products and more.
• Proactively catch issues before they are problems and understand everything about the ecosystem in which your products are selling (e.g., competitor landscape, industry landscape etc).
• Coordinate with our Customer Happiness Manager and overseas customer service team to ensure we are providing a world class customer experience for your product portfolio.
• Track deadlines, dependencies, decisions, and action items to ensure continuous progress in the acquisition and migration processes.
• Clarify and drive project commitments as well as establish and maintain clear chains of accountability across the relevant internal teams involved in all the campaigns/projects of each individual brand under Forwrd's portfolio.
• Day-to-day tasks include setting up the data room, coordinating kick off meetings, managing logistics, and coordinating follow up activities.
• Anticipate changes and bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical and operational constraints.
• Proactively manage changes in project/campaign scope, identify potential crises, and devise contingency plans.

Job Requirements

• Skilled in MS Project (or comparable software) and in-depth knowledge of new product development lifecycle
• Abstractly creative; can leverage this skill to provide input on challenges in the process.
• Ability to influence others by maintaining open channels of communication, fostering teamwork, and building relationships with cross-functional teams
• Ability to understand complex issues from various sources, while finding simple solutions
• Effective planning and organizational skills with a demonstrated ability to multi-task, prioritize, negotiate, and problem solve
• Ability to execute under accelerated timeframes and quickly adapt to changes in priorities
• Comfortable in working in a complex, ambiguous, ever-changing environment
• Strong attention to detail and follow-through skills, with the ability to convey ideas clearly
• Demonstrated competency in Microsoft Office, including e-mail, word and excel

Company Benefits

Additional Info