Job Description

• Handle inbound calls, outbound calls & handle email enquiries. 
• Record all call information. 
• Provide proper advise to caller by explaining procedures & providing information. 
• Coordinate with partners to assist caller when needed. 
• Follow up promptly and/or escalate cases to superior. 

Job Requirements

1. Good  command of both written & spoken in English. 
2. Possess good interpersonal, communication skills and customer service oriented. 
3. Data Entry and typing skills. 
4. Proficient in MS Office (Words & Excel) 
5. Able to converse in Mandarin or Cantonese would be an added advantage. 

Additional Info