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Customer Success Associate

Information technology
Full-time
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Damansara Jaya, Selangor

About The Job

  • Manage key account customers including conducting training to make sure customer successfully on-board to Food Market Hub.
  • Establish excellent relationships with and between key stakeholders
  • Day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
  • Providing a high level of service to our customers that arise pertaining to business growth and account satisfaction.
  • Coordinating self-help documents on the highest quality to continuously build the competency of the technical team
  • Partner closely with the developer team in root cause analysis for escalated incidents/requests
  • Participates in application deployment to perform testing for the deployment readiness
  • You are required to continue enrich your F&B business and Food Market Hub product knowledge

Job Requirements

  • Strong analytical and problem solving skills 
  • Ability to work both independently with minimal supervision
  • An excellent team player, proactive, self-driven and able to identify improvements as part of the Business as Usual (BAU) work to address recurring issues, close monitoring gaps, and automate/reduce manual work. 
  • Outstanding communication and interpersonal skills
  • Understanding of software development cycle 
  • Excellent written and spoken English and Mandarin will be an added advantage
  • Flexibility - responsibilities may require occasional evening and weekend work
  • Able to work under constant deadline pressure and manage multiple projects at the same time
  • May require to travel to customer site (Local or Overseas)
  • Practical experience of Windows Server, SQL Server and Microsoft Office
  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Information Technology, Software Engineering or equivalent. Fresh Grad is welcome to apply.

Our Culture

WE ARE YOUNG AND ENERGETIC COMPANY

We are growing at fast pace now. There is no micro manage, you have full flexibility on to manage your schedule and commitment. We are looking for young talent to grow together with company to become senior management within 1-3 years time. 

F&B SUPPLY CHAIN PLATFORM

Food Market Hub is a restaurant supply chain platform which automates restaurant procurement process and B2B online ordering system for suppliers.
Our key differentiation is the Food Market Hub app which contains analytical engine that assists restaurants to control food cost, inventory and wastage. In addition, it connects suppliers to restaurants enabling the sourcing process more transparent and convenient. Our customers based in Malaysia, Singapore, Hong Kong, Thailand. We will grow to other South East Asia countries such as Taiwan and Vietnam within 2 years.
Join us now to be part of the fastest growing startup and experience great achievement from the work.
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