Retail Customer Service
FMX (M) Sdn Bhd
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RM1800
Kota Damansara
Full-Time
Job Description
- Maintain customer relationship by providing over-the counter sales service to customers, advise customers on feature of service and associated documentation;
- Follow up on customer issues and questions, receive packages from customers, handle exception requests and cash shipments;
- Handle packages on-hold at business Service Center and other special arrangements, arrange customer pick-up at the center;
- Input and extract data from systems to generate operations reports;
- Provide administrative support in order to achieve highest service standards;
- Complete and submit all operational paperwork on time;
- Ensure package is compliance with policies and procedure;
- Determine acceptance of packages, advise customers on legality and special requirements/arrangements for dangerous goods shipments;
- All other related tasks as assigned by the company from time to time.
Job Requirements
- Minimum Diploma/Degree in any field
- 1-2 years’ experience in retail sales, retail customer services;
- Fresh graduates are encouraged to apply;
- Familiar with handling walk in customer;
- Pleasant personality and positive attitude;
- Can work independently
- Proficiency in spoken and written English and Mandarin is required
- Proficiency in other languages will be an added advantage
Company Benefits
Gazetted Public Holidays
The Company observe all national and state level public holidays gazetted in a year
Training
Provide on job training and coaching all the time. As long as the employee is looking for growth that connected to the company's vision.
Medical Claim
Unlimited outpatient medical claim
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial, Customer Service, HR Operations (Payroll, Admin, Office Management)
Company Profile
FMX (M) Sdn Bhd
FMX was formed in May 2009 as an Express Delivery service provider for both Domestic and International markets.
With a network throughout the Peninsular and East Malaysia, that are supported by own and partner’s offices, FMX is offering next day delivery services to all the major towns within Malaysia and 2 to 3 days Express Delivery services to outskirts and rural areas.
FMX’s ability to distinguish itself in the market by working closely in collaboration with customers to customize solutions from Design and Consulting, Transportation (Air, Sea, Multimodal and Road), Freight Forwarding, Express Delivery services, Value Added services, Brokerage services, 3PL services (Express Link Solutions) to Integrated Information Management.
As an Integrated Logistic Supply Chain solution provider, customers will enjoy simplified and one-stop solutions for its logistics requirements.
With a network throughout the Peninsular and East Malaysia, that are supported by own and partner’s offices, FMX is offering next day delivery services to all the major towns within Malaysia and 2 to 3 days Express Delivery services to outskirts and rural areas.
FMX’s ability to distinguish itself in the market by working closely in collaboration with customers to customize solutions from Design and Consulting, Transportation (Air, Sea, Multimodal and Road), Freight Forwarding, Express Delivery services, Value Added services, Brokerage services, 3PL services (Express Link Solutions) to Integrated Information Management.
As an Integrated Logistic Supply Chain solution provider, customers will enjoy simplified and one-stop solutions for its logistics requirements.
