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Community Leader

Operations and admin
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Intermark Mall , Kuala Lumpur

About The Job

ROLE OVERVIEW: Reporting to either the Studio Manager (SM) and Head of Operations (HO), the person in this position is to effectively handle all aspects of customer experience, class quality, human resources (community team), facilities, to ensure that the studio under his or her care are successful business units. 

  • Manage day to day operations of the studio 
  • Ensure delivery of excellent member service
  • Grow the club culture by building strong relationships with members
  • Grow and mentor the community team
  • Be prepared to take on extra duties, development and problem - solving tasks as necessary
  • Conduct class capacity / attendance audits to maximize class capacity and studio usage
  • Conduct daily class count to ensure achievement of daily capacity target
  • Inspect and manage 10 point check for all studios he / she is responsible for 

Job Requirements

  • Local and international applicants welcome, but must have the rights to work full-time in Malaysia
  • Must have customer service experience 
  • Must have the ability to prioritize and multi-task within a fast-paced environment 
  • Must be willing to initiate tasks and perform duties without direction 
  • Must have excellent communication skills and be able to work with a wide range of personalities 
  • Must have outstanding customer service and problem solving skills 
  • Must have a positive, can-do attitude 
  • Must have a friendly and professional phone and email etiquette 
  • Must have superior organizational skills 
  • Must have the flexibility to work a non-traditional schedule 

Physical Requirements: 
  • Must be able to work in a fast paced environment 
  • Must be able to kneel, bend, reach, climb and stand for long duration of time 
  • Must be able to lift / carry a mini 

Our Culture


FLYPROJECT is an integrated fitness concept that focuses on building group fitness projects that will push you towards your fitness goals, guided by a team of passionate individuals who has developed an inspiring workout that's as efficient as it is joyful. We are in the business of changing lives. Where we're the best part of our members day, everyday. With inspirational instructors, candlelight, epic spaces, and rocking music, members can let loose, clear their heads and empower themselves with strength that lasts beyond the studio walls. FLYPROJECT is more than just a workout it's about building a community of friendships, where service is at number one priority. With exceptional customer service to ensure that we please everyone that walks through the door. 


The team at FLYPROJECT is like one big family, and everyone is treated with respect. FLYPROJECT is fun, fast-paced and filled with magnetic energy - you'll never be bored! If you love fitness and have always wanted to do something you love, take off that office attire and get to work with a team of millennials. It is a happy and fun environment to work in, and we are growing fast. There is a lot of job progression here, as well as some awesome perks. Monthly team outings, with the entire FLYFAM, Ride, Move and Fight at FLYPROJECT / FLYCYCLE for FREE, join amazing events and collaborations that we participate in, and most of all meet the amazing bunch of members we have daily. A working environment where your voice and concerns are HEARD and addressed. We love feedback and suggestions!