Concierge and Field Technician
Flux
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RM 1800 - RM 2000
Johor Bahru / Johor
Full-Time
Job Description
FLUX is a new fast-growing E-Commerce start-up that provides all-inclusive monthly car subscription service. By using FLUX’s car it is definitely the Simpler Way to Own Your Perfect Car.
FLUX is an exciting, accelerating workplace, and there's no better time to join the team than right now. The team, or Fluxsters as we call ourselves, promise our members only the best cars, expertly curated and diligently inspected, and a service quality to reassure you at every step. We’re excited to go on this journey with you, into the future.
This is an exciting opportunity to be part of the team supporting the most pressing needs of thousands of FLUX's members and partners worldwide! You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level by providing World Class Customer Experience.
1. Provide friendly and pleasant experience to our customers.
2. Handle and coordinate with Partners/Vendors/Operations Team to ensure all the customers’ enquiries and complaints are being handled in proactive manner.
3. Perform testing and inspection on our vehicles.
4. Verify vehicles’ information and take pictures of our vehicles.
5. To provide field support for Collection, Delivery, Return, Maintenance, Inspection and etc.
6. Provide briefing to customers on our products and services.
7. Daily to provide updates to Operations Team on the on-site task that has been assigned.
8. To take incoming calls, outgoing calls and WhatsApp enquiries, complaints and feedback from customers.
9. Gather the relevant information relating to the customer’s concern and report back to relevant departments.
10. To participate fully in the team, taking part in regular team meetings, giving
feedback and ideas to colleagues and to the superior.
11. To perform escalation for assigned task that can’t be completed within the agreed procedures and turn-around-time.
12. To proactively identify areas for service and procedural improvement and make recommendations to the superior.
13. Performs additional duties (ad-hoc) and responsibilities as assigned by superior.
Job Requirements
Required
· Minimum Certificate/Diploma level qualification in Automotive.
· Minimum 2 years’ experience in Automotive / Mechanic.
· Strong knowledge in mechanical repairs and parts for cars.
· Those without the above qualification but with relevant working experience will also be considered.
· Willing to travel within Klang Valley.
· Own a motorcycle.
· With valid Car Driving License (Class D) and Motorcycle License (Class B/B2).
· Applicants should be Malaysian citizens or hold relevant residence status.
· Excellent spoken and written skills in English and Malay languages.
· Ability to speak Mandarin is an advantage.
· Willing to work overtime and willing to work on weekends and public holidays.
· Ability liaise with car workshops and validate repairs required, estimate cost of repairs and check quality of work done.
Bonus Point
· Previous experience in Automotive Car industries.
· Strong knowledge in mechanical repairs and parts for brands like Mercedes Benz, BMW, Audi, Volvo, Toyota, Honda, Mazda, Hyundai and Kia.
Company Benefits
Equity in the Company
Be part of the team and own a part of the company. You will be granted employee stock options.
Company Car
You are entitled to access Flux’s pool of company cars. You can claim fuel for work trips.
Medical Insurance
You are entitled to health insurance. Flux pays 100% of the premium for individual coverage.
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Customer Service, Field Science
Company Profile
Flux
FLUX is redefining the way that people own cars. We offer monthly an all-inclusive monthly car subscription service, so that you can enjoy all the benefits of "owning" a car, without the burden of car ownership. With Flux your garage just got a lot bigger: MPV, compact, executive, swap cars as your needs change. FLUX, making cars only about the drive.
Concierge and Field Technician
FluxRM 1800 - RM 2000
Johor Bahru / Johor
Full-Time
This job is no longer available