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Customer Service Executive

Operations & Admin
Full-Time
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Kuchai Lama, Kuala Lumpur

About The Job

  • Provide the best customer support for customer inquiries
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
  • Maintain a smooth workflow and handle distribution of orders to partners
  • Manage overall Customer Experience operations with partners
  • Any other duties may be deemed appropriate to this role that is assigned by supervisor 

Job Requirements

  • Min. SPM graduate with experience in fast moving consumer environment (e-commerce customer support preferred)
  • Fresh graduates are welcome to apply
  • 1-2 years of customer service experience is an advantage
  • Candidate must be able to converse in English / Mandarin and Cantonese
  • Able to work independently with minimum supervision
  • Knowledge of Microsoft Office products (Excel, Word, etc) and Google web products (Sheets, Docs, etc.)
  • Possess great personality with a can do attitude
  • Responsible, fast learner, interpersonal skills and a strong spirit of teamwork
  • Good time/organizational management and critical thinking abilities
  • Able to speak Mandarin / Cantonese is an advantage

Our Culture

WE BUILD BRANDS

Limitless Technology is a internet holding company with a track record of launching and scaling profitable & vertically integrated e-commerce brands across Southeast Asia including Flower Chimp and CakeRush!

Composed of a team of international of e-commerce specialists, we are constantly rethinking established best practices as we create & optimize our digital storefronts as well as their operations backbones.

With >60 team members located in Kuala Lumpur and Manila, we rapidly drive the growth of currently two brands active in 5 markets and constantly seek to improve customer experience and conversion rates. 

WHO WE'RE LOOKING FOR

We're looking for bright talent that want to make an impact to our operations across Southeast Asia - across all disciplines, from marketing to business development and operations.
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