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Customer Service Executive

Operations and admin
Full-time
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Kuchai Lama, Kuala Lumpur

About The Job

  • Provide the best customer support for customer inquiries
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
  • Maintain a smooth workflow and handle distribution of orders to partners
  • Manage overall Customer Experience operations with partners
  • Any other duties may be deemed appropriate to this role that is assigned by supervisor 

Job Requirements

  • Min. SPM graduate with experience in fast moving consumer environment (e-commerce customer support preferred)
  • Fresh graduates are welcome to apply
  • 1-2 years of customer service experience is an advantage
  • Able to work independently with minimum supervision
  • Knowledge of Microsoft Office products (Excel, Word, etc) and Google web products (Sheets, Docs, etc.)
  • Possess great personality with a can do attitude
  • Responsible, fast learner, interpersonal skills and a strong spirit of teamwork
  • Good time/organizational management and critical thinking abilities
  • Must be able to speak or read Mandarin / Cantonese 

Our Culture

DELIVERING SMILES ACROSS SEA

Flower Chimp is a fast growth flower e-commerce start up with operations across Malaysia, Singapore, Indonesia and Philippines

For several years, we are based in the Mont Kiara & Sri Hartamas, Kuala Lumpur, but our orders are placed from people across the world to be delivered to their loved ones in Malaysia.

WHO WE'RE LOOKING FOR

We're looking for bright talent that want to make an impact to our operations across Southeast Asia - across all disciplines, from marketing to business development and operations.
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